Customer Support Specialist - with Dutch

theHRchapter; Valencia; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A fast-growing European customer experience firm in Valencia is seeking a Customer Support Specialist who is fluent in Dutch and English. The role involves responding to customer inquiries via chat and email, delivering personalized service, troubleshooting issues, and building customer loyalty. Ideal candidates will have previous experience in customer support or digital services and possess strong communication and problem-solving skills. This full-time position offers competitive compensation and a dynamic team culture focused on collaboration and excellence.

Formación

• Previous experience in customer support, e-commerce, or digital services is preferred.
• Comfortable working fully remotely and using digital communication tools.

Responsabilidades

• Respond to customer inquiries in Dutch and English via chat and email.
• Deliver personalized service matching each client's brand voice.
• Troubleshoot issues and follow up on complex cases.
• Collaborate with internal teams to improve processes.
• Help build a loyal customer base with a seamless experience.

Conocimientos

Fluency in Dutch

Fluency in English

Excellent written communication

Empathy

Problem-solving skills

Proactive mindset

Flexibility

Descripción del empleo

🚀 Our client, a fast-growing European company specialized in customer experience outsourcing for digital brands, is looking for a Customer Support Specialist (Dutch-speaking) to join their team on-site in Valencia, Spain.

They partner with fast-paced e-commerce and digital companies, offering top-tier support that reflects each brand's tone, values, and user expectations. With a strong focus on culture and talent, they are redefining customer service from a people-first perspective.

You will join a dynamic, international, and remote-first team that cares deeply about customer happiness.

Responsibilities

As a Customer Support Specialist, you will:

• Respond to customer inquiries in Dutch and English, offering helpful and timely support via chat and email.
• Deliver personalized service that matches each client's brand voice and quality standards.
• Troubleshoot issues, escape when needed, and follow up on complex cases.
• Collaborate with internal teams to share insights and improve processes.
• Help build a loyal customer base by offering a seamless and human customer experience.

Qualifications

• Fluency in Dutch and English (both written and spoken).
• Previous experience in customer support, e-commerce, or digital services is preferred.
• Excellent written communication, empathy, and problem-solving skills.
• A proactive and flexible mindset—you enjoy helping people and taking ownership.
• Comfortable working fully remotely and using digital communication tools.

Benefits

• 📍 On-site position based in Valencia, Spain.

🧠 Be part of a fast-paced, international environment with room for career growth.

🤝 A team culture that values collaboration, fun, and customer excellence.

💼 Full-time contract with competitive compensation and local benefits.

Core Values

• ✔️ Transparency: We believe in clear and human recruitment processes. You’ll always receive feedback.
• ✔️ Candidate experience: Balanced automation and personalized care. Reach out whenever you need us.
• ✔️ Talent-first approach: We connect companies with driven professionals aligned with their mission and culture.
• ✔️ Diversity & inclusion: We advocate for inclusion and respect, always.