Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Velenosi&Meredith; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global service provider is seeking a Customer Support Specialist fluent in Dutch and English to join their team in Sofia. In this on-site role, you will assist customers with inquiries via phone, email, and chat, ensuring an outstanding service experience. The ideal candidate is passionate about helping others and can handle a variety of topics, such as account issues and product information. Relocation support is provided.

Servicios

Paid training

Continuous professional development

Relocation support

Formación

• Fluent in Dutch and English.
• Passionate about helping people.
• Ability to manage customer inquiries effectively.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information and resolve customer issues efficiently.
• Support users with account management and product-related questions.

Conocimientos

Fluent in Dutch (C2)

Fluent in English (B2+)

Customer service

Descripción del empleo

Overview

Were Hiring: Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Are you fluent in Dutch and English and passionate about helping people? Join our team in Sofia as a Customer Support Specialist, where you'll assist users of a global brand and ensure an outstanding service experience in a fast-paced, multicultural environment.

In this on-site role, you'll handle customer inquiries via phone, email, and chat, providing timely and professional support on a variety of topics such as account issues, product information, and troubleshooting.

Location: Sofia, Bulgaria (On-site)

Languages: Dutch (C2) & English (B2+)

Role Type: Full-time

Schedule: Monday-Friday, 10:00-19:00

Training: 3 weeks, on-site

Relocation Support Provided

EU Passport Required

What You\'ll Do

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information and resolve customer issues efficiently
• Support users with account management, orders, or product-related questions
• Document interactions using internal systems and tools
• Escalate complex cases when necessary
• Deliver service excellence while meeting performance KPIs

Why Join Us

• Be part of a respected international customer service team
• Grow professionally in a structured and supportive environment
• Receive paid training and continuous development
• Work in a modern office in Sofia with relocation support
• Join a mission-driven company focused on quality service and innovation

Start your journey with us and make every customer interaction count!

Contact: [e-mail]