Customer Support Specialist

Multi-Wing; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A multinational HVAC company in Madrid seeks a Customer Support Specialist to manage order processing and logistics. The role involves coordinating customer purchase orders, ensuring effective delivery timelines, and working closely with cross-functional teams. Candidates should have over 3 years of relevant experience, proficiency in ERP systems, and be fluent in both English and Spanish. This position offers a permanent role in a dynamic environment focused on innovation and customer success.

Servicios

Opportunities for career growth

Collaborative work environment

Continuous learning opportunities

Formación

• Minimum 3 years of experience in customer support or logistics coordination.
• Proficient in processing and planning orders in an ERP system.
• Strong organizational and multi-tasking abilities.

Responsabilidades

• Act as the first point of contact for customer purchase orders.
• Manage the complete order fulfilment process from receipt to shipment.
• Coordinate shipment planning with carriers and freight partners.

Conocimientos

Attention to detail

Interpersonal skills

Problem-solving skills

Fluent in English

Fluent in Spanish

Herramientas

Microsoft Office

Microsoft Dynamics 365

Descripción del empleo

Customer Support Specialist – Order Processing, Planning & Logistics

About Multi-Wing

Multi-Wing is a fast-growing, multinational company at the forefront of the ventilation and HVAC industry. With a strong focus on innovation, operational excellence, and customer satisfaction, we serve a wide range of industrial applications worldwide.

We are strengthening our Customer Support Team and are looking for a Customer Support Specialist – Order Processing, Planning & Logistics. This is a key role at the intersection of customer service, order management, and logistics - with a strong focus on processing and planning orders in our ERP system - ensuring seamless execution from the moment a purchase order is received to the successful delivery of goods.

What You’ll Be Doing

• Act as the first point of contact for customer purchase orders (POs); validate, process, and maintain orders in the ERP (e.g., D365) with accurate master data, pricing, Incoterms, and tax details.
• Plan each order in the system : confirm delivery dates, reserve / allocate inventory, sequence lines, and manage order promising (ATP / CTP) to align with production and logistics capacity.
• Issue order acknowledgements and proactively communicate order status, changes, and delivery updates to customers.
• Manage the end-to-end order fulfilment process – from PO reception to final shipment – coordinating with planning, warehouse, and production to secure material availability.
• Working with and maintaining simple Bills of Materials (BOMs) for impellers.
• Coordinate shipment planning and execution with carriers and freight partners to ensure on-time delivery.
• Prepare and handle shipping documentation, including customs paperwork for international deliveries.
• Monitor and resolve delivery issues, escalations, and customer complaints with a structured, proactive approach.
• Collaborate cross-functionally (Sales, Finance, Logistics, Production) to streamline service and resolve blockers.
• Maintain clean records and auditable trails in ERP / CRM; support continuous improvement of order-to-cash processes.

What We’re Looking For

Organized, customer-oriented, and hands-on professionals who enjoy owning processes end-to-end, thrive in dynamic environments, and deliver reliable results as part of a high-performing team.

Requirements

• 3+ years’ experience in customer support, order management, logistics coordination, or supply chain (industrial / manufacturing environment preferred).
• Proven experience processing and planning orders in an ERP (ideally Microsoft Dynamics 365 or similar), including delivery-date confirmation and inventory allocation.
• Strong interpersonal, problem-solving, and stakeholder-management skills.
• Excellent attention to detail; ability to manage multiple priorities under time pressure.
• Fluent in English and Spanish (written and spoken).
• Proficiency in Microsoft Office; D365 experience is a strong plus.

Nice to Have

• Knowledge of international shipping, customs documentation, and Incoterms.
• Familiarity with ATP / CTP, MRP, or basic production planning concepts.
• Experience in customer logistics or post-order customer service roles.
• Additional languages.

What We Offer

• A permanent position in a growing international company with a global footprint.
• A collaborative, dynamic environment where your contributions matter.
• Opportunities for career growth and continuous learning.
• The chance to work in a purpose-driven team that values innovation and customer success.