Customer Support Engineer

Motorola Solutions; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading technology company in Madrid seeks a Customer Support Field Engineer to provide critical system support for mission-critical communications. The ideal candidate will be a graduate in Telecommunications or Computer Engineering, possess strong knowledge of IP networks, and be willing to travel within and outside Spain. This role offers comprehensive training, a focus on problem-solving, and the chance to work in a dynamic engineering team. Join us in making communities safer.

Formación

• Readiness for detailed security-vetting checks.
• Experience in a similar field is beneficial.
• CCNA certification is advantageous.

Responsabilidades

• Perform maintenance activities including software patches.
• Provide technical support during software upgrades.
• Travel to customer locations for system support.

Conocimientos

Knowledge of IP network architecture

Server Virtualization

Strong critical thinking skills

Communication in Spanish and English

Educación

University degree in Telecommunications Engineering

Technical degree in Computer Engineering

Herramientas

Database Servers

Network Switches

Firewalls

Routers

Descripción del empleo

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Customer Support Field Engineer (CSE) will be part of Spain Services Organization, led by a group of dedicated Radio System & IP Network-based professional engineers, who bring together a wide range of skills and experience that provide critical system support to Motorola Solutions Mission Critical Customers both in Spain and across Europe. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), Command and Control solutions, through to Two-way Radio products.

The CSE

The CSE will be part of a unique engineering team that predominantly performs maintenance (Preventative and Corrective) activities, implementation of critical software patches, provides technical support during major software upgrades, as well as providing technical support with system expansions, growing either the existing system or implementing new solutions.

The CSE will be expected to travel to customer locations to perform their duties.

We’re looking for talented, motivated, and committed Electronic/System/Computer Engineering graduates to join us and help our customers in the MOMENTS THAT MATTER!

We’re expanding our team in Spain and South Western Europe region with new talented and hardworking people.

We offer full training and support, so new graduates are encouraged to apply.

Basic Requirements

• Readiness to undergo and pass detailed security-vetting checks based on country and customer requirements
• University degree or Technical degree in Telecommunications Engineering, Computer Engineering, Software Engineering, or equivalent education
• Experience working in a similar field would be beneficial
• Good knowledge of IP network architecture and its components, Server Virtualization & Operating Systems, Database Servers, Network Switches, Firewalls, and Routers
• CCNA certification, CompTIA Network+ and Security+ certification would be beneficial
• Availability & willingness to perform On-call duty (24/7)
• Availability and willingness to travel, inside and outside Spain
• Ability to plan, prioritize, and meet strict deadlines
• Ability to apply critical thinking skills to solve problems and make decisions
• High degree of independence and assertiveness
• Perfect written and oral communication skills in Spanish and English. Additional languages would be advantageous.
• EU citizenship with residence in Spain
• Class B driving license.

Employment is contingent upon the successful clearance of a background check.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.