Customer Support and Collections Agent, French Market

The Knot Worldwide; Barcelona; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading global celebration company in Barcelona seeks a Customer Support and Collections Agent for the French market. The ideal candidate is a native French speaker with fluency in English and intermediary Spanish, offering exceptional customer service and payment management skills. This role involves supporting clients, processing orders, and maintaining positive relationships. A hybrid work model will be implemented starting September 15, 2025.

Servicios

Flexible vacation

Parental leave

Engaging perks and discounts

Formación

• At least 2 years of experience in customer support.
• Experience in payment management.
• Organized and detail-oriented work ethic.

Responsabilidades

• Provide personalized customer satisfaction support.
• Assist clients through the Mariages.net portal.
• Process and manage additional campaign products.

Conocimientos

Native French speaker

Fluency in English

Intermediary Spanish

Excellent communication skills

High negotiation skills

Herramientas

Office tools knowledge

Global Internet knowledge

Descripción del empleo

Customer Support and Collections Agent, French Market

Customer Support and Collections Agent, French Market

2 weeks ago Be among the first 25 applicants

What We Do Matters

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams : those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.

What We Do Matters

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams : those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.

About The Role And The Team

As part of our Revenue Operations team supporting the French market at Mariages.net, the Customer Support and Collections Agent plays a key role in ensuring client satisfaction and maintaining healthy account relationships. This position combines front-line customer support with collections responsibilities, requiring a proactive, solution-oriented approach. You’ll work in a dynamic, multicultural environment, collaborating closely with other departments to resolve issues, retain clients, and uphold financial standards. This role is ideal for someone who thrives on communication, problem-solving, and delivering outstanding service while managing administrative and payment-related tasks.

Responsibilities

• Customer service : Satisfaction, assisting, and personalized quality support
• Phone and email assistance : guiding our clients enterprises through Mariages.net portal
• Processing and managing additional campaign products purchased by the client
• Liaise with other departments and areas of the company to resolve and manage customer-related issues
• Claiming the balance of debts and arrears
• Customer retention
• Analysing the customer's actual situation, trying to reach an agreement for payment
• Negotiating payments
• Managing administrative functions associated with the role
• Inclusion and monitoring of delinquent customers in insolvency registers
• Closing resolved complaints, indicating in our CRM the observations and data to be kept after each action

Successful Candidates Have

Native French speaker (our clients are French companies!)

Fluency in the English language, both oral and written

Spanish : Intermediary (Recommended)

Experience in customer support (at least 2 years)

Experience in payment management

Excellent communication skills

High negotiation and retention skills, identifying and developing techniques to improve results

OFFICE tool and global Internet knowledge.

Organized, goal and detail-oriented, strong work ethic

Curiosity, insight, and accuracy are qualities we value, as well as flexibility and adaptability

A positive attitude towards new challenges and changes

We are a great team and are looking for people who can fit in with energy, positivity, and motivation.

Work Model

This role is and based near one of our office hubs. Starting September 15, 2025, you’ll be expected to work in the office two days a week as part of our hybrid work model.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!

What We Love About You

You Dream Big. You iterate and experiment to drive innovation.

You Love Our Users. You keep our global community at the center of everything you do.

You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.

You Hustle Every Day. You favor urgency and own your outcomes.

You Win Together. People are at the heart of our success and you play as a team.

What You Love About Us

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.

is our approach to hybrid work. It’s designed to support how we work best : combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

For roles, this includes regular in-office time to foster collaboration and connection.

For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

US Notice : The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice : TKWW processes your personal data as part of the recruitment process, based on the legal basis of executing pre-contractual measures at your request. This means we use your information to assess your application and carry out the necessary steps for a potential employment contract. Only the information strictly necessary for evaluating your application is collected. You can request access, rectification, or deletion of your data. For more information on how we handle your personal data, please refer to our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Technology, Information and Internet

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