Customer Support Agent, Romanian / Română

Robert Bosch Group; Barcelona; Híbrido; EUR 17.000 - 21.000; Jornada completa

Descripción de la vacante

A leading multinational technology company is seeking a Customer Service Representative in Barcelona. This full-time position allows you to combine customer care with a passion for the automotive sector. Responsibilities include providing tire recommendations, handling customer inquiries, and collaborating with departments to enhance satisfaction. The role offers a hybrid work model and extensive training in customer service, ensuring a rewarding working environment with various benefits and allowances.

Servicios

Access to private health insurance

Free psychological support

Weekly free fruit in the office

Exclusive employee discounts on Bosch products

32 calendar days of paid holidays per year

Performance-Based Bonus

Formación

• Candidates must be based in Barcelona.
• Must have a hardwired internet connection.
• Candidates must hold a Spanish NIE number.

Responsabilidades

• Provide tire recommendations based on customers' vehicle specifications.
• Handle customer complaints and inquiries with empathy and professionalism.
• Communicate with customers via phone, email, and chat.

Conocimientos

Fluent in Romanian Language at a C2 Level

Strong customer service orientation

Excellent communication and interpersonal skills

Descripción del empleo

• Full-time
• Compensation: EUR 20,000 - EUR 21,000 - yearly

Company Description

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.

As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description

Join our team in Barcelona as Customer Service Representative and immerse yourself in the world of automotive excellence.

In this role, as a tire expert, you'll have the chance to provide personalized recommendations, share exciting promotions, and ensure that every customer's experience is nothing short of exceptional. If you're ready to combine your love for customer care with your passion for motor sports, we invite you to be part of our dynamic and enthusiastic team.

Your main functions will be:

• Provide tire recommendations based on customers' vehicle specifications and driving needs.
• Inform customers about ongoing promotions, discounts, and special offers.
• Handle customer complaints and inquiries with empathy and professionalism, striving to achieve a satisfactory resolution for all parties involved.
• Communicate with customers via phone, email, and chat, ensuring a high level of service and responsiveness.
• Collaborate with other departments to address customer concerns and improve overall customer satisfaction.

What we offer:

• Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth.
• Enjoy a full-time position with a long-term contract. Your recruiter will give you more details on this.
• Work Monday to Friday - Weekends free. This means more time for your adventures. We work 39 hours per week. You will be working from 08:00AM to 05:00PM.
• Experience the freedom of a hybrid work setup that allows you to work from Barcelona, Spain or abroad (T&C apply)
• Access exclusive employee discounts on Bosch Power Tools and Home Appliances, perfect for your next DIY project or home upgrade.
• Thrive in a fun, rewarding working environment that encourages creativity and innovation.
• Full training in customer service including tire products portfolio, customer experience techniques, apps, software. Get ready to learn a lot!
• Free psychological support in English or Spanish.
• Weekly free fruit in the office to stay refreshed.
• Access to private health insurance at a reduced price under Bosch's insurance policy.
• Annual Christmas box (this year may arrive late, but you'll get it in December 2026).
• 32 calendar days of paid holidays per year.
• Base Salary €17,458.94 + Language Plus (100%) €1,519.68 + Romanian Language Allowance (25%) €379.92 + Multiskill (2 Languages) €379.92 + Performance-Based Bonus (up to €1,080/year) = €20,818.46 gross per year.

Qualifications

• Fluent in Romanian Language at a C2 Level.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Candidates are required to have a hardwired internet connection (which means you need to connect your computer to the internet using an Ethernet cable) to access Bosch's work-from-home platforms. Failure to meet this requirement will result in the need to work from the office.
• Candidates must be based in Barcelona. While remote work is allowed, a Barcelona location is required to ensure availability for regular in-office activities such as training, quality assessments, and daily operations when needed. The current home office policy allows for up to 5 mandatory in-office days per month, with the remainder of the month spent working from home.
• Candidates must hold a Spanish NIE number.

Additional Information

Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion and belief, neurodiversity, gender identity, sexual orientation, or disabilities.