Customer Success Specialist (Trading)

JR Spain; Sevilla; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa líder en soluciones de software para el sector energético busca un Customer Success Specialist para su equipo de Trading en Sevilla. El candidato ideal proporcionará soporte a clientes, asegurando que obtengan el máximo valor de los productos de la empresa. Se valorará experiencia en equipos de trading eléctrico y un alto nivel de inglés. Se ofrecen opciones de trabajo flexible y remoto, además de atractivas políticas de vacaciones.

Servicios

Flexibilidad horaria

Opción de teletrabajo

22 días de vacaciones más festivos

Formación

• Experiencia previa en equipos de trading eléctrico.
• Dominio del inglés (nivel B2 mínimo).
• Habilidades comunicativas excepcionales.

Responsabilidades

• Proporcionar feedback de clientes al equipo de producto.
• Guiar a los clientes desde la compra hasta la implementación.
• Construir y mantener relaciones sólidas con los clientes.

Conocimientos

Comunicación efectiva

Conocimiento en trading eléctrico

Trabajo en equipo

Educación

Grado en Ingeniería

Descripción del empleo

Customer Success Specialist (Trading), Sevilla

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. Our goal is to create a more sustainable world through innovative SaaS solutions with cutting-edge technology.

We are a team of over 350 professionals across Spain, USA, Mexico, Brazil, and Chile, committed to supporting our clients in achieving a sustainable future.

The Position

We are seeking a Customer Success Specialist to join our Trading team in Sevilla.

Your key responsibilities

• Providing feedback from existing customer requests to the Product team.
• Guiding customers from purchase through onboarding, ensuring they derive maximum value from Isotrol products.
• Building and maintaining strong customer relationships, understanding their goals, and aligning Isotrol solutions accordingly.
• Following up on accounts, acting as an expert advisor to maximize product adoption and retention.
• Collecting and passing on user feedback to inform product development.
• Identifying new opportunities for product expansion in collaboration with sales teams.
• Analyzing product usage to identify actions and success stories, representing the voice of the customer.
• Having extensive knowledge of participation in Iberian wholesale electricity markets.

Your skills and experience

• Excellent communication skills in English and/or other languages (High level of English - B2).
• Engineering degree preferred.
• Work experience in electrical trading teams.

What we offer

• Flexible working hours at the start and end of the workday.
• Remote working options.
• Holidays: 22 days + 24th and 31st December.
• Summer working hours: 8:00 to 15:00 from July 1 to August 31.

At Isotrol, we are committed to diversity and equal opportunity. We welcome applications from all backgrounds and encourage candidates with disabilities or medical conditions to discuss any accommodations needed during the recruitment process.