Customer Success Manager - Czech and Hungarian speaker

JR Spain; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Una startup de ciberseguridad en crecimiento busca un Customer Success Specialist para apoyar a sus clientes en el uso de su plataforma. El candidato ideal tendrá experiencia en cumplimiento y habilidades excepcionales de comunicación. Ofrecen un entorno remoto flexible y oportunidades de bienestar. Se espera que contribuya al crecimiento y éxito de los clientes mientras colabora con un equipo apasionado.

Servicios

Acceso a Gympass/Wellhub

Horarios flexibles

Cultura de equipo inclusiva

Formación

• 3+ años en roles de cara al cliente, preferiblemente en cumplimiento o seguridad.
• Experiencia con marcos de cumplimiento como ISO 27001 o SOC 2.
• Excelentes habilidades de comunicación en español e inglés.

Responsabilidades

• Guiar a los nuevos clientes en la adopción de la plataforma.
• Ayudar a los clientes a alinearse con las normas de cumplimiento relevantes.
• Actuar como punto de contacto para preguntas relacionadas con el cumplimiento.

Conocimientos

Comunicación

Organización

Proactividad

Descripción del empleo

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About Qalea:
We’re Qalea, a fast-growing, early-stage cybersecurity startup on a mission to make digital security intuitive and accessible for every business. We’ve built a platform that puts simplicity, usability, and real impact at the core of cybersecurity.
We’ve raised over €1M and are backed by top-tier investors - from cybersecurity unicorn founders to leading VC firms. We’re also proud to be part of the Google for Startups AI-Cybersecurity program, working alongside some of the brightest minds in product and security.
We move fast, stay curious, and care deeply about what we’re building. We believe that great things happen when people are given the trust and freedom to work in the way that suits them best. What matters to us is making an impact and building together, while enjoying the ride.
Your Mission:
Do you enjoy helping customers succeed while navigating the worlds of cybersecurity and compliance in an early-stage startup where everything still needs to be built? Look no further.
We’re looking for a Customer Success Specialist to join our team. You’ll be a key partner for our customers, guiding them through onboarding, supporting them on their compliance journey, and helping them make the most of Qalea’s platform. You’ll help them simplify complex compliance frameworks, track progress, and bring clarity to their security and risk goals.
A day in your life as a Customer Success Specialist, here at Qalea:
- Guide new customers through onboarding and platform adoption, ensuring a smooth and supportive experience.- Help clients align their use of Qalea with relevant compliance standards (ISO 27001, SOC 2, ENS, NIS2, DORA...).- Act as a trusted point of contact for compliance-related questions, documentation, and process guidance.- Track client progress towards security and compliance milestones, and help them stay on course.- Build strong relationships with key stakeholders and work to anticipate their needs.- Collaborate with product and engineering to surface customer feedback and suggest improvements.
You’ll rock if you have:
Must-haves- 3+ years in client-facing roles, preferably in areas like compliance, legal, security, or governance, and ideally with experience in B2B environments.- Familiarity with compliance frameworks such as ISO 27001, SOC 2, ENS, or similar.- A strong sense of organization - you track processes, follow through, and keep people aligned- A proactive, curious, and hands-on mindset: you don’t wait for instructions, and you bring clarity when things get messy.- Excellent communication skills in Spanish and English - you explain things clearly and help people feel heard and understood.
Nice-to-haves:- Experience working in early-stage startups or fast-growing environments.- A basic understanding of cybersecurity concepts or risk controls.- Experience supporting clients through audits or certification processes - and knowing what it takes to prepare them well.- Based in or near Barcelona, or open to occasional in-person meetings with clients or the team.
What’s in for you:
- We’re remote-first, but we value meaningful in-person time too, so we get together occasionally when it truly adds value.- You’ll have a flexible schedule - we trust you to manage your time in the way that works best for you and the team.- We care about your well-being, so you’ll have access to Gympass/Wellhub with gyms, classes, and wellness apps.- You’ll join a passionate and supportive team. We celebrate wins and enjoy team moments together- from offsites and lunches to spontaneous Slack gifs and memes.
What makes us special:
- Make it count: No empty work. Before starting anything, we ask: Will this make a real difference?- Own it: You have 100% autonomy, which comes with 100% accountability.- Fail fast, learn faster: We take risks, learn from what doesn’t work, and move forward quickly.- No egos, just teammates: We work as one. We ask for help, we listen, we give credit.
Our recruitment process for this role is as follows:
- Phone Call with our People & Culture team- Soft Interview with our People & Culture team- Tech Interview with our Head of CS- Cultural check with our Founders
Join us and help shape what cybersecurity will look like in 10 years. We’re building an amazing team, and we need people like you!