Customer Success Manager - Bilingual (Spanish / English)

Teamtailor; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading tech company in Barcelona is seeking a Customer Success Manager to join their expanding team. This role focuses on building strong relationships with Spanish and EU clients, implementing onboarding processes, and ensuring customer satisfaction. Ideal candidates have SaaS experience, strong communication skills, and are fluent in Spanish and English. The position offers a fixed salary with bonuses and incredible development opportunities.

Servicios

Incredible development opportunities

Opportunity to work with the best product

Multicultural team environment

Fixed salary with bonus

Formación

• Experience in project leading, especially complex projects.
• Engaged, creative, and solution-oriented mindset.
• Ability to adapt to a fast-paced environment.

Responsabilidades

• Implementing and onboarding new customers.
• Building strong relationships with customers.
• Tracking customer accounts to identify churn risk.

Conocimientos

Experience in SaaS

Experience in HR or Recruiting

Customer Success experience

Communication skills

Adaptability

Negotiation skills

Fluent in Spanish and English

Descripción del empleo

Overview

Teamtailor is changing the way companies work with employer branding and recruiting online. Want to help us make HR heroes? Working at Teamtailor means joining a young, fast-moving tech company and working with smart people who are passionate about what they do.

Let's build the future together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 10.000 companies, 200.000 users in 90 countries around the world.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to make a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.

Role

That\'s why we\'re expanding our Customer Success department and looking for a Spanish / English-speaking Customer Success Manager. Our mission is to have the most satisfied customers and we are looking for a strong relationship-builder to join our team and take care of our Spanish / EU clients

Within the Customer Success department, you find Customer Success Managers, Product Specialists, Promote Specialists, and Onboarding Specialists, who are located in Sweden, Finland, France, Spain, Colombia, the US, and New Zealand.

Your key responsibilities

• Implementing and onboarding new customers
• Helping our customers to use Teamtailor at its full potential, with everything from integrations in our marketplace to best practices and training opportunities
• Working as a strategical advisor & being goal-oriented for our customers
• Working proactively with renewals
• Building strong relationships
• Finding new business opportunities with our existing portfolio customers, in the form of expansion sales, upselling / cross-selling
• Tracking customer accounts to identify churn risk and working actively to prevent them
• Collecting and analyzing customer feedback and presenting it internally
• Collaborating to develop and improve ways of working with customer satisfaction

What we offer

• Responsibility for your own customer base
• Incredible development opportunities
• The opportunity to work with the market\'s best product
• Fixed salary with bonus
• Be part of a great multicultural team

Is this you?

• Experience in SaaS
• Experience in HR or Recruiting
• Customer Success experience
• Experience in project leading, especially complex projects
• Communication, listening, collaboration, adaptability, empathy, and negotiation skills
• Engaged, creative and solution-oriented
• Have the mindset willing to learn and try new things
• Ability to adapt to a fast-paced environment and rapidly-changing market
• Fluent in Spanish and English
• Extra plus for other languages
• A ping pong professional ... we\'re kidding! But we do like to play in our Stockholm Office.

We value your personality and believe you\'re passionate about your work, ambitious, and work hard to achieve your goals!

Interested?