Customer Success Manager

LittleBig Connection; Barcelona; A distancia; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading tech firm in Barcelona is seeking an experienced Senior Customer Success Manager to enhance client satisfaction and drive revenue growth. You'll manage client relationships and provide strategic guidance while working in a dynamic international environment. Applicants should have a strong background in B2B account management, fluent in French and English, and possess excellent problem-solving skills.

Servicios

Flexible work environment

Access to training courses

Team-building events

Formación

• Experience in Customer Success Management, with at least 4 years in a similar role.
• Proven B2B Account Management experience at the enterprise level.
• Strong problem-solving skills and ability to handle complexity.

Responsabilidades

• Lead review meetings and address client concerns.
• Deliver best practice recommendations to optimize procurement processes.
• Design and execute tailored success plans aligned with client goals.
• Identify upsell opportunities and secure account expansion.

Conocimientos

Customer Success Management

B2B Account Management

Fluent in French

Fluent in English

Project Management

Stakeholder Engagement

Problem-solving

Cross-functional Collaboration

Descripción del empleo

Job description

As a Senior Customer Success Manager, you will play a key role in ensuring the satisfaction and development of our rapidly growing customer base.

At LittleBig Connection, Customer Success is built on the conviction that a successful client is a loyal one. In this role, you will help your portfolio of clients maximize the value of our platform, drive adoption, and ensure long-term satisfaction—directly contributing to revenue growth.

Overview

You will operate across the following key dimensions:

Client Relationship Management (40%)

• Lead review meetings, address client concerns, and ensure smooth coordination with internal teams.
• Build and maintain strong relationships with key stakeholders.
• Ensure contract compliance and proactively manage expectations and commitments.

Consulting & Guidance (20%)

• Deliver best practice recommendations to optimize procurement processes.
• Help clients extract insights from their procurement data.
• Recommend strategic actions to drive measurable results.

Product Fit (20%)

• Design and execute tailored success plans aligned with client goals.
• Oversee new feature rollouts and ensure clients are properly onboarded.
• Collect and relay feedback to improve product development.

Business Protection & Development (20%)

• Identify upsell opportunities and secure account expansion.
• Develop action plans to increase client engagement.
• Implement strategies to mitigate churn and drive long-term adoption.

Ideal Candidate Profile

• Experience in Customer Success Management, with at least 4 years in a similar role.
• Proven B2B Account Management experience at the enterprise level.
• Fluent in French and English.
• Expertise in project management and stakeholder engagement within large organizations.
• Strong problem-solving skills and ability to handle complexity.
• Curious and eager to learn SaaS product features in detail.
• Skilled in cross-functional collaboration and able to drive change effectively.

What we offer

• Thrive in the new digital business world
• Lead high value-added strategic projects with a concrete business impact
• Experience working in a young and international atmosphere, with colleagues on all 5 continents
• Benefit from a flexible work environment with remote working options
• Access a variety of training courses and continuously improve your skills
• Take part in the events organized by our LittleBig Crew: work socials and team-building moments

Our Hiring Process

• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you. The objective is to learn about you, understand your motivations, and ensure we have the right job for you.
• Interviews: The average number of interviews is 3 (may vary by level). You will meet your line manager and other team members to discuss your experience, skills, the position, and what will be expected. You will also learn about Amaris, our culture, roots, teams, and career opportunities.
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, or a problem-solving scenario.
• Note: The process may vary slightly; we strive to provide the best candidate experience.

We look forward to meeting you!

Little Big Connection is proud to be an equal opportunity employer. We are committed to promoting diversity within our workforce and creating an inclusive work environment. We welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.