Customer Success Executive - Middle East

BizAway S.r.l. (ES); Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A rapidly growing B2B travel management scale-up seeks a Customer Success Executive for the Middle East. This role involves managing client portfolios, onboarding new clients, and customizing resources to optimize customer engagement. Ideal candidates will be Arabic speakers with a passion for learning and problem-solving in an evolving startup environment.

Servicios

Attractive compensation package, including equity.

Collaborative workspace and learning environment.

Remote work two days per week.

Free coffee and beers.

Formación

• Native Arabic speaker and fluent in English.
• At least 1 year of experience in B2B account management or customer success roles.
• Flexible to work in a fast-changing environment.

Responsabilidades

• Manage and grow a portfolio of existing clients.
• Onboard new corporate clients, ensuring they are operational.
• Collaborate with sales to share best practices and foster growth.

Conocimientos

Proactivity

Communication

Account Management

Customer Success

Descripción del empleo

About BizAway

Here at BizAway, we deliver the future of travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, we support companies daily in improving their travel management through our evolving services and solutions, characterized by our tech attitude and innovative processes.

We believe that success comes from people and deserves recognition. Proactivity, reliability, kindful collaboration, and communication are core values of our solution culture.

If you like challenges and want to be part of one of the fastest-growing B2B scale-ups, then BizAway is the company for you.

We are looking for

A driven and enthusiastic Customer Success Executive - Middle East (m/w/d), who wants to contribute to the growth and success of our growing client base in the Middle East.

Your role in BizAway

1. Manage and grow a portfolio of existing clients to maximize platform utilization.
2. Onboard new corporate clients, ensuring they are fully operational.
3. Customize onboarding materials such as user guides, videos, and training resources to meet client needs.
4. Build strong relationships with key stakeholders, monitor feedback, and turn skeptics into ambassadors.
5. Identify client growth opportunities and achieve upselling targets.
6. Set quarterly targets with the Customer Success Team Lead.
7. Collaborate with the CS and Sales teams to share best practices and foster growth.
8. Propose actions, strategies, and campaigns to improve processes and growth.

Your basic qualifications

• Native Arabic speaker and fluent in English.
• At least 1 year of experience in B2B account management or customer success roles.
• Hunger to learn and face challenges.
• Proactive in proposing solutions and accepting mistakes as learning opportunities.
• Flexible to work in a fast-changing environment.

Additional interests

• Knowledge of additional languages or experience with Middle Eastern markets.
• Previous experience in fast-growing startups.

Our offer

• Be part of a rapidly growing scale-up.
• Attractive compensation package, including equity.
• Opportunities to develop entrepreneurial skills and make impactful business decisions.
• Multicultural, international team environment.
• Collaborative workspace and learning environment.
• Free coffee and beers.
• Remote work two days per week and modern offices in Europe.

BizAway promotes diversity and does not discriminate based on age, gender, sexual orientation, health, nationality, political views, or religion.