Customer Succes Specialist Spanish French

DocMorris; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading digital healthcare company in Barcelona is seeking a Customer Success Specialist to enhance customer experiences and foster trust. The role involves managing communications via calls, emails, and chats, while proactively resolving issues and collaborating with teams. Candidates should excel in French, Spanish, and English, and possess strong customer service skills. This position offers a hybrid work environment and opportunities for professional growth.

Servicios

Mentorship and learning opportunities

Inclusive team environment

Employee discounts

Flexibility in work location

Formación

• Kind, adaptable, and proactive attitude.
• Calm, organized approach with a passion for helping.
• Team spirit and collaboration skills.

Responsabilidades

• Act as the voice of the company through various communication channels.
• Help customers discover and choose suitable products.
• Resolve delivery and post-order issues effectively.
• Collaborate with other teams for issue resolution.
• Ensure customer follow-up with attention to detail.

Conocimientos

Excellent communication skills in French

Excellent communication skills in Spanish

Solid English (B2+)

Customer service experience

Herramientas

Zendesk

Descripción del empleo

Barcelona | Hybrid | Fulltime

Turn every customer moment into a story of care.

At PromoFarma by DocMorris, we believe that health and well-being should be simple, accessible, and human.

Behind every package we send, a person is trusting us with something that matters. And behind every message we receive, there’s a voice waiting to be heard — that’s where you come in.

Join us as a Customer Success Specialist in our Barcelona hub and help shape the future of online health and beauty across Europe.

Here, your empathy becomes impact, your communication becomes connection, and your curiosity becomes growth.

Tasks

Your Mission

Your mission is simple yet powerful : make every customer feel valued.

You’ll be part of a multicultural team that listens deeply, solves creatively, and acts with care. From answering questions about orders to resolving delivery issues and guiding users to discover our best offers, your work ensures that our customers leave with more than just a solution. They go with trust.

You won’t just be managing requests; you’ll be creating meaningful experiences — one conversation at a time.

What You’ll Do

• Be the voice (and heart) of PromoFarma by DocMorris through calls, emails, and chat
• Help customers discover great products and offers that make their lives better
• Solve delivery and post-order challenges with patience and ownership
• Collaborate with other teams to ensure every issue finds the right resolution
• Follow up with care — because every detail matters when people count on you

Requirements

We’re looking for kind, adaptable, and proactive people who love to make others’ days easier.

You’ll thrive here if you bring :

• Excellent communication skills in French and Spanish, plus solid English (B2+)
• Experience in Customer Service, Call Center, or eCommerce support
• A calm, organised approach and a passion for helping people
• Team spirit — you share wins, learn from challenges, and celebrate progress together

Nice to have :

• Familiarity with Zendesk or other ticketing tools
• Experience in eCommerce or the beauty, health & personal care industry
• Additional European languages

Benefits

Because here, your work truly matters. You’ll be part of a purpose-driven community that values empathy as much as excellence, and authenticity as much as ambition.

• You’ll grow with mentorship, learning opportunities, and real career mobility within the DocMorris Group
• You’ll belong to an inclusive team representing 25+ nationalities, working together with respect and care
• You’ll thrive in a hybrid, flexible environment in Barcelona, surrounded by innovation and collaboration
• You’ll enjoy exclusive employee discounts and access to products that make people feel good

At PromoFarma by DocMorris, diversity isn’t a statement — it’s our strength.

We welcome people from every walk of life and are committed to creating a space where everyone can be their true selves and succeed on their own terms.

Ready to Inspire Through Service?

If you believe that small gestures can create a big impact, and that helping others is a form of leadership, we’d love to meet you.

Apply now and start your journey with PromoFarma by DocMorris, where caring is our superpower and customers are at the heart of everything we do.

DocMorris stands for customer-centric innovative services and a wide range of products around digital healthcare. These range from fast appointment scheduling for online doctor visits on the TeleClinic telemedicine platform to pharmaceutical advice and supply of prescription and over-the-counter medications, as well as health products from Germany's best known online pharmacy.

In addition, there is a marketplace with a wide range of complementary healing and aid supplies, as well as products in the areas of nutrition, beauty, and family. This allows DocMorris to provide its customers with easy access to comprehensive healthcare services in one place with just one click. In the Germany segment, Swiss DocMorris AG generated external sales of 976 million CHF in 2023 with over 9 million active customers.