Customer Service Support Agent with Portuguese

Planet payment; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global payments solutions provider is looking for a Support Agent to provide technical and administrative assistance to customers. Responsibilities include managing incidents, maintaining communication with key customers, and documenting knowledge for future reference. The ideal candidate should have customer service experience, strong MS Office skills, and fluency in both English and Portuguese. Join a diverse team and enjoy a hybrid work model with three days in the office.

Formación

• Experience in a Merchant and Technical Partners Support Agent role is ideal.
• Basic IT knowledge is beneficial but not mandatory.
• Experience in the Card Payment industry is a strong asset.

Responsabilidades

• Provide first line technical and administrative analysis and resolution.
• Maintain the incident tracking system through all steps.
• Communicate proactively with key customers in your region.
• Independently assign priorities to reported issues.
• Document knowledge and customer support procedures.

Conocimientos

Customer service orientation

MS Office skills

Communication skills

Basic IT knowledge

Fluency in English

Fluency in Portuguese

Descripción del empleo

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

What you will do

Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary

Maintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolution

Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication

Through experience, independently assign priorities to reported issues

Gain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platform

Manage and safeguard the confidentiality, performance, and availability of our business applications

Who you are

You have strong customer service / support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent role

You have strong skills in MS Office (especially MS Excel / Outlook)

You have basic IT knowledge beyond Office suits is an advantage, but a desire to continuously learn and apply new knowledge is a requirement

Experience in the Card Payment industry will be a strong asset

You are fluent in English and Portuguese, verbal and written (native level)

Must be a good communicator

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.