Customer Service Representative with High Level of English

CPM; Barcelona; Híbrido; EUR 19.000; Jornada completa

Descripción de la vacante

A leader in foot health is seeking a Customer Service Representative in Barcelona. This role involves advocating for customer needs, providing product expertise, and delivering exceptional support across various channels. The ideal candidate is fluent in English, has strong communication skills, and a passion for customer service. The position offers a hybrid work model with a salary of €18,095 gross per year and ample opportunities for training and career growth.

Servicios

Ongoing training and development

Confidential counselling and resources

Exclusive offers and rewards

Discounted health insurance

LinkedIn learning and certifications

Referral bonus program

Formación

• Fluent in English with exceptional grammar and spelling.
• A genuine passion for delivering outstanding customer service.
• Proven ability to manage administrative tasks efficiently and accurately.
• A professional and proactive approach to identifying and resolving customer issues.

Responsabilidades

• Act as a passionate advocate for customers' needs and concerns.
• Develop and maintain a deep understanding of products and services.
• Deliver seamless customer support across all channels.
• Analyse customer issues, identify root causes, and offer solutions.
• Represent the brand and its values in every interaction.

Conocimientos

Excellent Communication

Customer-Centric Approach

Strong Administrative & Analytical Skills

Proactive Problem-Solving

Descripción del empleo

Our client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritizing foot health and well-being.

What’s your Mission?

• Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

• Excellent Communication : Fluent in English with exceptional grammar and spelling.
• Customer-Centric Approach : A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
• Strong Administrative & Analytical Skills : Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
• Proactive Problem-Solving : A professional and proactive approach to identifying and resolving customer issues effectively.

Benefits

• Start Date : January 2026
• Position : Customer Service Representative
• Hours : 39 hours / week
• Work Schedule : Monday to Sunday between 10 pm & 7 am.
• Salary : €18,095 gross per year
• Holidays : 24 calendar days
• Work Model : Hybrid or Work From Home
• Training : 1 week of training from Monday to Friday - 9 : 00 am to 6 : 00 pm
• Office Location : Barcelona (La Sagrera)

Additional Perks

• Career Growth : Ongoing training and development.
• Well-being Support : Confidential counselling and resources.
• Perks & Discounts : Exclusive offers and rewards.
• Health Benefits : Discounted health insurance.
• Skill Development : LinkedIn learning and certifications.
• Referral Program : Bring a friend and get a referral bonus.