Customer Service Representative - Part Time

United Airlines; Madrid; Presencial; EUR 20.000 - 30.000; A tiempo parcial

Descripción de la vacante

A major airline is seeking a part-time Customer Service Representative in Madrid to assist with airport operations, ensuring a high standard of customer service. Candidates should possess strong communication skills in English and Spanish and have proven experience in customer service roles. The role requires flexibility, teamwork, and the ability to work in varying weather conditions. Applicants must be at least 18 years old and authorized to work in Spain.

Formación

• Must have a professional and neat appearance.
• Proven customer service experience in high-paced environments.
• Must be legally authorized to work in Spain.

Responsabilidades

• Assist passengers at check-in, boarding, arrival, and baggage service areas.
• Support flight coordination and aircraft turnaround.
• Follow all safety procedures and comply with regulations.

Conocimientos

Communication skills in English

Communication skills in Spanish

Customer service experience

Ability to handle heavy baggage

Computer literacy

Educación

High School Diploma or ESO

Herramientas

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Descripción del empleo

Overview

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Responsibilities

• As a Customer Service Representative – Part Time, you will support day-to-day airport operations across check-in, gate, baggage services, and flight coordination. This role requires flexibility, teamwork, and a high standard of customer service, even under challenging stress, operational, or weather conditions.
• Assist passengers at check-in, boarding, arrival, and baggage service areas
• Operate check-in systems, issue boarding passes, manage bookings and special service requests
• Handle delayed or mishandled baggage reports, provide updates, and ensure proper resolution
• Support flight coordination and aircraft turnaround, including on-time performance monitoring, communication with ramp, gate, ops, maintenance, and crew, and coordination with station vendors and internal departments to ensure efficient operations
• Work both indoors and outdoors, often under extreme heat, cold, or rain
• Maintain a neat and professional appearance according to United’s uniform and grooming standards
• Follow all safety procedures, comply with airport, and company regulations

Note: This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Minimum Qualifications

• High School Diploma, ESO or equivalent required
• Must have a professional and neat appearance in line with United’s uniform standards
• Strong communication skills in both English and Spanish (spoken and written)
• Proven customer service experience in high-paced environments
• Ability to lift and handle heavy baggage and stand or walk for long periods
• Comfortable working in all weather conditions, including extreme heat or cold on the ramp
• Computer literacy required: Microsoft Outlook, Teams, Word, Excel, and internal reservation systems
• Must be legally authorized to work in Spain without sponsorship
• Must be available to work any shift (including nights, weekends, and holidays) as part of a 24/7 operation
• Must be at least 18 years old
• Must be able to travel to the U.S. for training if required
• Reliable, punctual attendance is an essential function of the position
• Successful completion of interview and selection process required

Preferred Qualifications

• Previous experience in airline, airport, hospitality, or travel industry
• Additional languages beyond English and Spanish