Customer Service Representative (German-Speaking) Remote - Sports Clothing Industry PM01

Concentrix; Barcelona; A distancia; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

A global technology and services leader is seeking a Customer Service Representative (German-Speaking) to provide support in the sports clothing industry. This remote position requires proficiency in German and advanced English. Responsibilities include handling customer calls, resolving issues promptly, and maintaining product knowledge. Join a team that values growth and offers comprehensive training, career development programs, and a competitive salary package with bonuses.

Servicios

39-hour workweek

Salary of 18,978.62 euros gross/year

Bonus opportunities of up to 2400 euros gross/year

Full paid training

Career development programs

Bring-a-friend bonus opportunities

Formación

• Natural talent to help others and go beyond WOW for our customers.
• Ability to listen to and understand the customers’ needs.
• Can take ownership of, and progress calls to resolution or escalate as needed.

Responsabilidades

• Take incoming customer calls and solve users’ demands.
• Log call details onto call management systems and provide response within SLA.
• Maintain service and product knowledge associated with customer applications.

Conocimientos

Proficient or bilingual in German

Advanced level English

Customer care skills

Good disposition to work in customer service

Herramientas

Windows/MS Office

Descripción del empleo

Overview

Job Title: Customer Service Representative (German-Speaking) Remote - Sports Clothing Industry PM01

Ready to ditch the ordinary and embrace the extraordinary? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative Remote, you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Responsibilities

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in German plus an advanced level English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escalate call to resolution

It will be a plus if you have:

• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• 39 hours/week contract: Monday to Saturday 08:00 to 21:00
• Salary 18.978,62 euros gross/year + up to 2400 euros gross/year in bonus
• Remote from Spain
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We\'re proudly united as one team, one company, globally. We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1650448

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: German

Time Type: Full time

Posting date: 2025-10-07

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