Customer Service Representative (German)

Salve.Inno Consulting; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global brand in travel and tourism is seeking a Customer Service Representative in Madrid. The role demands fluency in German and English, providing high-quality support across various channels. Ideal candidates will excel in problem-solving, multitasking, and customer satisfaction. The position offers rotating shifts and competitive pay with performance incentives.

Servicios

Access to exclusive travel benefits

Opportunities for career advancement

Competitive pay with incentives

Formación

• Native or fluent German (C1-C2) and fluent English (B2/C1).
• At least one year of customer service experience.
• Ability to work rotating shifts.

Responsabilidades

• Deliver assistance via phone, email, and chat.
• Support account-related inquiries.
• Maintain accurate records of customer interactions.

Conocimientos

Fluent in German

Fluent in English

Interpersonal skills

Problem-solving

Multitasking

Educación

High School diploma

Herramientas

Customer support software

Descripción del empleo

Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger, more successful future – one strategic hire at a time.

We are seeking a service-oriented and reliable professional to provide high-quality support to business clients across multiple communication channels. If you are fluent in foreign languages and English, and you enjoy problem-solving in a fast-paced, international environment, this role could be a great fit for you.

Key Responsibilities

• Deliver prompt and professional assistance to business clients via multiple communication channels such as phone, email, and chat.
• Support customers with account-related inquiries, including verifying identity and confirming account details.
• Follow regulatory requirements and internal protocols as specified by the client.
• Diagnose problems and provide effective, customized solutions to meet customer needs.
• Ensure timely follow-up and resolution of customer issues to maintain high satisfaction levels.
• Keep detailed and accurate records of all customer interactions and updates in internal systems.
• Work collaboratively with team members to achieve service targets and exchange best practices.

Essential Skills, Qualifications & Experience

• Native or fluent proficiency in German (C1-C2) both spoken and written; fluent in English (B2 / C1 level).
• Minimum education: High School diploma.
• At least one year of customer service experience with a strong focus on customer satisfaction.
• Stable and consistent employment history.
• Excellent interpersonal skills and a cooperative team attitude.
• Ability to perform well in fast-paced environments with strong multitasking capabilities.
• High attention to detail and precision when managing customer information.
• Familiarity with automated customer support software and platforms is preferred.
• Strong problem-solving skills, critical thinking, and the ability to work independently.
• Friendly, professional, and proactive in delivering customer service.
• Experience in sectors like retail, banking, or general customer support is advantageous.
• Willingness to work rotating shifts and full-time on-site schedules.
• Flexibility and adaptability to evolving procedures, technologies, and customer demands.

Benefits

• Chance to join a leading global brand in travel and tourism.
• Work schedule includes Monday through Sunday with 24 / 7 rotating shifts.
• Competitive pay with incentives based on performance.
• Opportunities for career advancement within the BPO sector.
• Supportive and collaborative workplace culture.
• Access to exclusive travel benefits and discounts.

How to Apply – Multilingual Customer Service Careers

We actively encourage applications from candidates of all backgrounds, identities, and abilities. Please submit your CV highlighting your language skills, relevant customer service experience, and a short summary of your career ambitions. A cover letter is optional but gives you the opportunity to share your passion for customer excellence and teamwork.

Our Commitment to Diversity and Inclusion

Our company is dedicated to fostering a diverse, empowering, and respectful workplace where every team member is valued. Join us as a Customer Service Representative and help shape the future of international customer engagement as a key member of our Cambridge-based team.