Customer Service Representative for the Norwegian Market (Part Time) (Remote)

CPM International; Barcelona; Híbrido; EUR 10.000; A tiempo parcial

Descripción de la vacante

A global leader in hygiene and health is seeking a Customer Service Representative in Barcelona. You will handle inquiries across multiple channels, focusing on delivering exceptional customer experiences. Fluency in Norwegian and advanced English proficiency are required. This position offers a hybrid work model, a salary of €9,279 gross annually, and 24 holidays. Ongoing training and career growth opportunities are also provided.

Servicios

Career Growth Opportunities

Well-being Support

Perks & Discounts

Health Benefits

Skill Development

Referral Program

Formación

• Exceptional grammar and spelling in Norwegian.
• Excellent written and spoken English communication.
• Genuine passion for delivering exceptional customer service.
• Ability to handle sensitive calls with empathy and understanding.
• Meticulous attention to detail.
• Proactive approach to problem resolution.

Responsabilidades

• Act as a passionate advocate for customers.
• Develop understanding of products and services.
• Deliver exceptional customer support across all channels.
• Analyse issues and offer personalized solutions.
• Represent brand values authentically.

Conocimientos

Fluency in Norwegian

Advanced English Proficiency

Customer Service Enthusiast

Empathetic Communication

Strong Administrative Skills

Proactive Problem-Solver

Descripción del empleo

Overview

Our Client

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences.

What’s your Mission?

• Customer Advocate : Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert : Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist : Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver : Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador : Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

Your Experience, Our Future

• Fluency in Norwegian : Demonstrated by exceptional grammar and spelling.
• Advanced English Proficiency : Excellent written and spoken English communication.
• Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service.
• Empathetic Communication : Ability to handle sensitive calls with empathy and understanding.
• Strong Administrative Skills : Meticulous attention to detail and strong administrative skills.
• Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution.

Benefits

Your Benefits Package

• Start Date : November 2025
• Hours : 20 h / week
• Work Schedule : Monday to Friday, 11 : 00 am to 3 : 00 pm
• Salary : €9,279 gross per year
• Holidays : 24 calendar days (pro-rata)
• Work Model : Hybrid (6 days per month at the office) / Remote option if outside of Barceona
• Training : 1 week of full time training in the office, Monday to Friday - 9 : 00 am to 6 : 00 pm
• Office Location : Barcelona (La Sagrera)

Additional Perks

• Career Growth : Ongoing training and development.
• Well-being Support : Confidential counselling and resources.
• Perks & Discounts : Exclusive offers and rewards.
• Health Benefits : Discounted health insurance.
• Skill Development : LinkedIn learning and certifications.
• Referral Program : Bring a friend and get a referral bonus.