Customer Service Representative (English)

Donaldson; Terrassa; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading filtration solutions company is seeking a Customer Service Representative to join their Membranes team in Terrassa, Spain. This role involves managing customer purchasing orders and developing strong relationships with assigned accounts to support sales growth within the EMEA region. The ideal candidate will have at least 1 year of experience in customer service or administration, strong communication skills, and fluent English. The company offers a permanent contract, flexible work schedule, and a hybrid working model.

Servicios

Flexible work schedule

Hybrid working model

Meal allowance

Telework expenses

Free coffee & fruit in the office

Shuttle bus from Barcelona

Formación

• Minimum of 1 year of experience in customer service, administration, or logistics.
• Fluency in English is essential.
• Knowledge of CRM and payment terms is an asset.

Responsabilidades

• Process and monitor customers' purchasing orders.
• Ensure effective service and administrative support for customers.
• Coordinate with sales, logistics, and finance departments.

Conocimientos

Strong communication skills

Administration skills

Multitasking ability

Herramientas

MS Office

Oracle R12

Descripción del empleo

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are hiring for a Customer Service Representative with fluent English to join the Membranes team located in Terrassa, Barcelona.

In this position, the selected candidate will be handling customers' purchasing orders and developing strong relationships with the assigned accounts, to support the sales team to continue market growth within EMEA region.

This role is best suited for candidates with strong communication and administration skills & the ideal candidate will have previous experience in customer service, administration, or logistics.

What will be your main functions?

• Process, monitor, and follow-up customers' purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

What profile are we looking for?

• Minimum of 1 year of experience in customer service, administration, or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
• Fluent in English is essencial
• Flexibility, ability to multitask, to manage time and to adopt to changes Pro-active attitude, ability to take decisions when necessary, and to be a time player

What do we offer?

• Permanent contract
• Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)
• Hybrid working model (3 days of remote working per week)
• Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance & telework expenses)
• Multicultural work environment, free coffee & fruit during office days, social benefits