Customer Service Representative

Cross Border Talents; Barcelona; Presencial; EUR 20.000 - 23.000; Jornada completa

Descripción de la vacante

A leading customer service provider is seeking a motivated Customer Service Representative to join an international team in Barcelona. The ideal candidate speaks fluent Danish and advanced English, excelling in customer communication and service. You will be responsible for managing post-sales inquiries, ensuring customer satisfaction, and collaborating with the team. This full-time position offers a salary range of €20,000 - €23,000 gross annually, along with comprehensive training and career development opportunities.

Servicios

Comprehensive training

Career development programs

Performance bonus potential

Performance bonus

Formación

• Proficient or bilingual in Danish (C2 level).
• Advanced level of English (C1/C2) for internal communication.
• Previous experience in a customer service role is a strong advantage.

Responsabilidades

• Provide expert post-sales support and information.
• Manage customer orders and requests accurately.
• Resolve issues effectively to achieve high CSAT scores.
• Collaborate with team members in a high-performing service environment.

Conocimientos

Fluent in Danish

Advanced English

Customer service skills

Excellent communication

Team player

Descripción del empleo

Are you a highly motivated and customer-focused individual who speaks fluent Danish? Do you thrive in a fast-paced environment and take pride in delivering exceptional service? We're looking for a dedicated Customer Service Representative to join an international team in the heart of Barcelona!

What You'll Be Doing:

As a Customer Service Representative, you'll be the friendly and reliable voice of our company, managing post-sales inquiries and ensuring every customer has a positive experience. Your core responsibilities will include:

• Delivering High-Caliber Service: Providing accurate, expert information and support for post-sales requests.
• Order Management: Accurately logging, validating, and following up on customer orders and requests to ensure timely resolution.
• Customer Advocacy: Striving to achieve the highest possible Customer Satisfaction Survey (CSAT) scores by resolving issues effectively and empathetically.
• Team Contribution: Collaborating with your colleagues to maintain a successful, high-performing service environment.

What You'll Bring to the Team:

• Bilingual Proficiency: You must be proficient or bilingual in Danish (C2 level).
• Advanced English: An advanced level of English (C1/C2) is required for internal communication and documentation.
• Exceptional Communication: You have excellent verbal and written communication skills and can confidently manage a variety of customer-facing situations.
• Team Spirit & Drive: You're a positive, goal-oriented team player with a genuine drive for success.

Desired Qualifications:

• Previous Experience: Prior experience in a similar customer service, call center, or support role is a strong advantage.

Perks & Benefits:

• Contract & Schedule: Full-time, 39 hours/week contract. Monday to Friday, 9:00 - 18:00.
• Salary Packag: 20000 - 23000 gross/year, plus the potential to earn up performance bonus.
• Location: Work from a modern, central office location in Barcelona, with easy access to transport and amenities.
• Training: Fully paid, comprehensive training on our company, products, and services to set you up for success.
• Career Development: Access to specialized courses and structured career development programs to help you advance your professional journey.

Ready to start your new career chapter in Barcelona? Apply today!