Customer Service Manager

Jordan martorell s.l.; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A boutique destination management company in Madrid is seeking a DMC Customer Service Manager to oversee reservations and ensure exceptional customer service. The ideal candidate has 3-5 years of experience in the travel or hospitality industry, is bilingual in Spanish and English, and possesses strong business and leadership skills. Responsibilities include managing reservations, interacting with clients, and developing customer loyalty programs. Competitive compensation and a bonus program are available after training.

Formación

• Previous experience in Travel or hospitality Industry at least 3-5 years at level of sales manager, group coordinator, concierge.
• Knowledge of the Spanish & Portuguese market is a plus.
• Experience working with Americans is a plus.

Responsabilidades

• Responsible for the overall reservations.
• Interacting with customers daily and directing them to appropriate services.
• Creating customer loyalty programs to increase revenue.

Conocimientos

Detail oriented

Bilingual (Spanish and English)

Leadership

Strong business sense

Descripción del empleo

Location: Madrid, Spain

A well-established, boutique destination management company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe. The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service.

They design high‑end, custom itineraries that highlight art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers. Known for their professionalism, creativity, and attention to detail, they have earned a strong reputation among top travel advisors and clients worldwide.

As a DMC Customer Service Manager you will work Monday to Friday on reservations, speaking with providers and clients. If you have previous experience in hospitality or travel industry as a sales manager, group coordinator or concierge, and speak Spanish and English we would love to hear from you!

The ideal candidate

• Previous experience in Travel or hospitality Industry at least 3‑5 years at level of sales manager, group coordinator, concierge
• Proficiency in English and Spanish required
• Detail oriented team player, we work individually and in teams
• Well‑educated, knowledge of the Spanish & Portuguese market is a plus
• Experience working with Americans is a plus
• Strong business sense and industry experience
• Excellent leadership, coaching and people management skills

Responsibilities

• Responsible for the overall reservations
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Creating customer loyalty programs to increase revenue and improve client retention
• Establishing customer service policies and procedures
• Provides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.
• Arranges sightseeing and other tours.
• Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation times
• Provides a variety of business services such as shipping packages and assisting with printing needs.
• Plans and schedules special events, parties, or meetings.
• Develops and maintains service relationships to fulfill the needs of customers, guests, or employees.
• Performs other related duties as assigned.
• 6 months of training
• Trips with the teams
• After 6 months, you will access the bonus program for employees
• You work Monday to Friday!

Job Title: DMC Customer Service Manager

If you would like to have more information about the role, please apply or send your cv to [e-mail]