Customer Service Bose

Cbtalents; A distancia; Jornada completa

Descripción de la vacante

A renowned global brand is seeking a Customer Service Representative to provide exceptional support to customers. The successful candidate must be fluent in German and English. Responsibilities include responding to inquiries, offering product information, and resolving issues efficiently. This remote role allows the opportunity to work from Barcelona, offering a competitive salary and annual performance bonus. Join a team dedicated to ensuring excellent service experiences.

Servicios

Competitive base salary

Annual performance bonus

Opportunity to work remotely

Formación

• Fluency in German and English is mandatory.
• Strong communication and problem-solving skills are essential.
• Previous experience in customer service is preferred.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Provide product information and troubleshooting assistance.
• Resolve customer issues efficiently to ensure satisfaction.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to resolve complex cases.

Conocimientos

Fluency in German

Fluency in English

Strong communication skills

Problem-solving skills

Descripción del empleo

Salary & Benefits:

Base Salary: 19,634 per year

Bonus: Up to 1,920 gross/year

Company:

Bose

Job Description:

We are seeking a Customer Service Representative to join Bose. The successful candidate will be fluent in German and English and will provide exceptional support to customers, ensuring an excellent service experience while working remotely from Barcelona.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Provide product information, troubleshooting assistance, and after-sales support.
• Resolve customer issues efficiently, ensuring high satisfaction levels.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to elevate and resolve complex cases.

Qualifications:

• Fluency in German and English (mandatory).
• Strong communication and problem-solving skills.
• Previous experience in customer service is preferred.
• Ability to work remotely while based in Barcelona.
• Competitive base salary plus annual performance bonus.
• Opportunity to work with a globally recognized brand.