Customer Service & Analyst Merchant KYC (Spanish & English Speaking)

American Express; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global financial services firm seeks a full-time role for managing customer data and ensuring compliance with regulations in Madrid, Spain. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent problem-solving skills, and maintain strong relationships with merchants. Responsibilities include handling customer data and ensuring satisfaction while working closely with stakeholders. Spanish language proficiency is essential for this position.

Servicios

Competitive base salaries

Bonus incentives

Support for financial well-being

Comprehensive medical, dental, vision, life insurance

Flexible working model

Generous paid parental leave

Free access to wellness centers

Confidential counseling support

Career development opportunities

Formación

• Ability to work in a fast-paced environment and multitask.
• Team player with self-motivation and ability to work under pressure.
• Great attention to detail in compliance or regulatory environments.
• Proactive in seeking opportunities for improvement.
• Outstanding organizational and interpersonal communication skills.
• Fluency in Spanish.

Responsabilidades

• Handle customer data and update records following regulations.
• Drive increased merchant satisfaction through effective communication.
• Investigate and resolve data discrepancies.
• Maintain regular contact with key stakeholders.
• Deliver high standard case quality focusing on compliance.
• Interact excellently with internal partners and merchants.

Conocimientos

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Descripción del empleo

We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally :

• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

At American Express our culture is built on a 175‑year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex you’ll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

One of the highest priorities across the American Express enterprise is to ensure that we operate with the highest levels of conduct and risk management at the forefront of our mind and to ensure that we have the right tools and processes to protect the enterprise from unwanted attacks of fraudulent behaviours.

How will you make an impact in this role

Throughout our customer portfolios it is a requirement for us to ensure that we have completed all of the relevant Know Your Customer (KYC) and Know Your Business (KYB) validation processes and can demonstrate to a Regulator or Auditor that we successfully know who we are allowing to legitimately use our products. These roles will be responsible for managing the above across our Merchant relationships.

Main Responsibility

• Handle customer data and update our records following strict regulations.
• Communicate effectively to all parties involved while driving increased merchant satisfaction.
• Investigate and resolve problems to consolidate data and close gaps.
• Maintain regular contact with key stakeholders.
• Deliver highest standard of case quality with a focus on compliance efficiency and consistency.
• Maintain excellent interaction with internal partners and our merchants.

Minimum Qualifications

• The ability to work in a fast‑paced environment as well as multitask and re‑prioritise on a regular basis.
• Team player who demonstrates self‑motivation and ability to work under pressure.
• Great attention to detail in a compliance or regulatory environment.
• Pro‑actively seeks opportunities for improvement and streamline processes.
• Demonstrate personal excellence by remaining positive in difficult situations.
• Strong interpersonal communication and listening skills.
• Outstanding organisational skills.
• Highly self‑motivated results oriented.
• Spanish Speaking

Non-considerations for sponsorship

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for this position.

Considerations for sponsorship

Depending on factors such as business unit requirements the nature of the position cost and applicable laws American Express may provide visa sponsorship for certain positions.

Required Experience

IC

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type

Full‑Time

Department / Functional Area

Operations

Experience

years

Vacancy

1