Customer Service Agent German speaking (Freelance)

Digital Customer Care Company BV; Barcelona; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading digital customer care organization seeks a German-speaking Customer Service Agent for a remote role. Responsibilities include supporting customers via multiple channels, resolving queries, and providing top-notch service. Applicants should have excellent German language skills and the ability to multitask effectively in a flexible work environment. Competitive hourly earnings between 10-16 euros gross await successful candidates along with a variety of growth opportunities.

Servicios

Contribution to electricity, internet, and telephone expenses

Skill development and career progression

Home office equipment including two large screens

Formación

• Typing speed > 300 keystrokes per minute with at least 95% accuracy.
• Independent work style and self-motivation (remote work).
• Home workspace with fast internet.

Responsabilidades

• Be responsible for care of German-speaking customers.
• Communicate with customers, answer questions, and generate leads.
• Deliver excellent customer service through different channels.

Conocimientos

Excellent German spelling and grammar (C1 level; tested)

Strong interpersonal skills

Customer-centric approach with empathy

Excellent listening skills

Ability to multitask

Descripción del empleo

Overview

Remote job for a German-speaking Customer Service Agent. Digital Customer Care Company in Amsterdam, The Netherlands, is seeking people with a high level of German for a varied remote agent role.

Our story

Since 2014, we have grown from a small attic business to a global contact center with agents in 10+ countries and over 15,000 customer interactions per month. We focus on multilingual customer service quality to be the first choice for outsourcing.

What we do

For our clients, we proactively greet website visitors, help them find information, and support decisions via live chat, phone, email, and other channels (including WhatsApp). Our clients operate in automotive, fashion, IT, industrial, e-commerce, travel, and education sectors. Outsourcing customer service allows clients to focus on core activities.

Agent role

Agents deliver excellent customer service across multiple channels, communicate professionally, build relationships, and contribute to a positive customer experience. The role requires fast thinking, multitasking, and responsibility, with support from team leaders and a dedicated support team.

About the work

You will answer customer questions about products and services. After training, you will gain product knowledge and handle up to three chats simultaneously, answer phone calls, emails, and WhatsApp messages, consult various systems, and enter contact details in our systems.

Flexibility

Work online when clients’ websites receive visitors. Hours can include day, evening, and weekend shifts. Amsterdam time hours are 7:00–24:00, Monday to Sunday. Minimum 30 hours per week. Training requires availability during office hours. This is a long-term role with at least 12 months commitment.

Your duties and responsibilities

• Be responsible for care of German-speaking customers, resolve issues, answer questions, and listen to feedback.
• Work under a team leader to deliver results in customer service.
• Serve small and large companies based on complexity and service level.
• Deliver excellent customer service through different channels.

Daily activities

• Communicate with customers, answer questions, and generate leads.
• Email leads and escalations to clients, process refunds and returns in ecommerce systems.

Offer and rewards

We offer opportunities to develop alongside top talent in a leading European contact center. Benefits include remote work, equipment, training, and opportunities for growth.

• Be part of a fast-growing, digital-first, remote-only company with a friendly culture
• Work from anywhere
• Contribution to electricity, internet, and telephone expenses
• Your own computer with two large screens delivered to your home
• Skill development and career progression (e.g., to team leader or marketer)
• Great team and company events
• Extensive training and on-the-job support
• Exposure to diverse clients and industries
• Good earnings of 10–16 euros gross per hour, depending on experience
• Annual bonus based on company performance
• International work environment with supportive culture

Diversity, Inclusion & Belonging

We are committed to an inclusive culture where everyone belongs and can bring their authentic selves to work. If you are enthusiastic and see this as a challenge, apply with your English CV.

Your knowledge and skills

We value modern, versatile cloud workers with these skills:

• Excellent German spelling and grammar (C1 level; tested)
• Strong interpersonal skills and a passion for great customer experience
• Customer-centric approach with empathy
• Excellent listening skills and ability to translate feedback into improvements
• Adaptability and willingness to learn in a fast-moving environment
• Eagerness to develop and accept constructive feedback
• Typing speed > 300 keystrokes per minute with at least 95% accuracy
• Ability to multitask and handle multiple chats
• Strong attendance and punctuality
• Ability to work under pressure and meet monthly goals
• Proficient with internet and cloud software
• Confidentiality and willingness to sign a nondisclosure agreement
• Independent work style and self-motivation (remote work)
• Home workspace with fast internet
• Flexibility with working hours
• Available for at least one year
• College-level thinking

Selection process

• Typing test
• German language test
• Role-play via live chat
• Job interview via Zoom with the director