Customer Representative (German-speaking) – Remote - MS01

Concentrix Spain; Barcelona; A distancia; EUR 19.000 - 21.000; Jornada completa

Descripción de la vacante

A global technology and services leader is seeking a Customer Representative in Barcelona. This role involves taking calls from customers and boutiques, resolving demands, and maintaining knowledge of products. Candidates should be proficient in German and advanced in English, with a positive disposition for customer service. The position offers training and benefits including a salary of 19,103 euros gross/year and bonuses.

Servicios

Full paid training

Career development programs

Bring-a-friend bonus opportunities

Formación

• Proficient or bilingual in German with advanced English.
• Good disposition to work in a customer service environment.
• Ability to listen to and understand customer needs.

Responsabilidades

• Take incoming customer calls and solve users' demands.
• Log call details onto management systems.
• Maintain service and product knowledge.

Conocimientos

Proficient in German

Advanced English

Customer care skills

Ability to resolve issues

Herramientas

Windows/MS Office

Descripción del empleo

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site) or remote from Spain, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Representative on our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands
• Take incoming calls from boutiques and shops and resolve demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are proficient or bilingual in German plus an advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escalate call to resolution

It would be a plus if you have:

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week temporary contract: Monday-Friday 9-18h
• Salary 19.103 euros gross/year + up to 1.200 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.