Customer Representative (German-speaking) - On-site - Sport Clothing Industry GW02

Concentrix; Barcelona; Presencial; EUR 16.000 - 20.000; Jornada completa

Descripción de la vacante

A global customer service provider in Barcelona is seeking a Customer Representative (German-speaking) to ensure customer satisfaction and provide support through various channels. Candidates should be bilingual in German and advanced in English, with skills in customer service and team collaboration. This full-time position includes benefits such as salary, bonuses, and career development programs.

Servicios

Salary up to €19,528 gross/year

Bonus up to €3,000 gross/year

Full paid training

Career development programs

Formación

• Bilingual or proficient in German and advanced in English.
• Self-motivated, team player, supportive, outgoing and open-minded.
• Active listening/comprehension skills.
• Very good written skills and a customer-focused attitude.
• Goal-oriented attitude and time management skills.
• Minimum knowledge of Office package + keyboarding skills.

Responsabilidades

• Provide first-class customer satisfaction at all times.
• Handle incoming customer contacts via various channels.
• Support consumers in the sales and after-sales process.
• Forward escalations to the respective Client’s brand units.
• De-escalate complaints and offer solutions.
• Ensure correct presentation of the Client's corporate image.

Descripción del empleo

Job Title: Customer Representative (German-speaking) - On-site - Sport Clothing Industry GW02

Overview

Experience the power of a game-changing career. We’re a global technology and services leader that powers the brands of the future, operating in over 70 countries. If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site), you will be part of our team powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience what’s next and build professional relationships while receiving training, exposure to cutting-edge technologies, and ongoing support to succeed.

Responsibilities

• Provide first-class customer satisfaction at all times and do whatever is necessary to support customers following the provided guidelines.
• Handle incoming customer contacts (via telephone, e-mail, chat or social media, reviews); log call details onto call tracking systems and perform call follow-ups according to procedures.
• Support consumers in the sales and after-sales process by qualifying needs, product recommendations, after-sales support, and other tasks that result in consumer satisfaction.
• Forward escalations and defined topics to the respective Client’s brand units or contact persons when a resolution is not available.
• De-escalate in case of complaints; offer solutions within Client’s procedures, policies, or guidelines, or transfer to the Client’s or designated partner for settlement and resolution of non-standard cases.
• Ensure correct presentation of the Client’s corporate image in all interactions representing its brand and generate consumer experience through outstanding service on all channels.

Your qualifications

We embrace game-changers with diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in.

Concentrix is a great match if you:

• Are bilingual or proficient in German and advanced in English
• Are self-motivated, a team player, supportive, outgoing and open-minded
• Have active listening/comprehension skills
• Have very good written skills and a customer-focused attitude
• Have a goal-oriented attitude and time management skills
• Have minimum knowledge of Office package + keyboarding skills

Don’t meet every requirement? We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes by creating customer experiences that go beyond WOW. We invest in our people, infrastructure, and capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that support your unique lifestyle:

• Full-time 39 hours/week contract: Monday to Friday 9:00 - 18:00
• Salary 19,528 euros gross/year + up to 3,000 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses

About the organization

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Equal opportunity statement

Concentrix is an equal opportunity employer. We are united as one team globally and committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required), German (Required)

Time Type: Full time

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