Customer Experience & Onboarding Specialist (Hybrid)

Brambles Limited; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global logistics company in Madrid is seeking a Customer Service professional to manage customer inquiries, facilitate onboarding, and enhance customer satisfaction. The ideal candidate has 3-5 years of experience in Customer Service or Supply Chain. Strong communication and organization skills, as well as knowledge of Salesforce and SAP, are essential. This role offers a hybrid work model, allowing for a balance between remote and on-site work.

Servicios

Hybrid Work Model

Diverse and inclusive workplace

Opportunities for career growth

Formación

• 3-5 years of experience in Customer Service or Supply Chain.
• Ability to interact professionally with stakeholders.
• Experience in customer retention and satisfaction.

Responsabilidades

• Manage and resolve customer inquiries effectively.
• Facilitate customer onboarding and provide system training.
• Collaborate with internal teams for a seamless experience.
• Maintain up-to-date customer information.
• Conduct regular reviews of customer accounts.
• Support continuous improvement initiatives.

Conocimientos

Solution-focused approach

Communication skills

Organization

Attention to detail

Teamwork

Flexibility

MS Office proficiency

Salesforce knowledge

SAP experience

Herramientas

Salesforce

SAP

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Descripción del empleo

A global logistics company in Madrid is seeking a Customer Service professional to manage customer inquiries, facilitate onboarding, and enhance customer satisfaction. The ideal candidate has 3-5 years of experience in Customer Service or Supply Chain. Strong communication and organization skills, as well as knowledge of Salesforce and SAP, are essential. This role offers a hybrid work model, allowing for a balance between remote and on-site work.