Customer Care - Back Office Order Management Technician

SABIA Personal; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading international dermocosmetic company seeks a Customer Care - Back Office Order Management Technician to optimize customer experience through effective order management. This role offers the chance to join a dynamic team, implement key processes, and benefit from flexible working conditions and robust support.

Servicios

Flexible entry hours and home office policy

Private medical insurance

Discount in employee store

Wellness benefits

Christmas lot with several products

Formación

• Minimum of 3 years in a similar role.
• Strong understanding of Customer Care operations.
• German is a plus.

Responsabilidades

• Design and implement corporate back-office order-to-cash processes.
• Manage Germany's ATP (order) process, coordinating with departments.

Conocimientos

Customer Care operations

Fluent in English

Fluent in Spanish

Proficient in Excel

SAP SD

EDI

Educación

Bachelor's degree (Engineering, Business Administration)

Descripción del empleo

Customer Care - Back Office Order Management Technician

Customer Care - Back Office Order Management Technician

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Direct message the job poster from SABIA Personal

Our client : They are an international dermocosmetic company with a clear purpose : Inspire everyone we touch to enjoy healthy, happy, beautiful lives.

Requirements :

• Education : Bachelor's degree (Engineering, Business Administration (ADE)...).
• Experience : Minimum of 3 years in a similar role, with a strong understanding of Customer Care operations.
• Languages : Fluent in English and Spanish. German is a plus.
• Others : Proficient in Excel, SAP SD, and EDI.

What are we offering?

You can change the life of a lot of people worldwide. In addition, they offer some interesting benefits, what makes them a top employer company :

• Flexible entry hours and home office policy.
• 1-2 days in remote and 3-4 in their offices of Poblenou (@22).
• Private medical insurance.- Discount in our employee store.
• Wellness benefits.
• Christmas lot with several products
• Atractive conditions (30-40k€ gross / year) in function of proven experience.

Do you want to join the Challenge?

What will your challenges be?

Design and implement their corporate back-office order-to-cash processes to achieve customer experience objectives at minimum cost (product master data, ATP, order entry), aligned with all rest of the departments. Manage Germany's ATP (order) process, coordinating with Marketing DE, BITs, and warehouses (external providers SK, D&O).

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Customer Service, Sales, and Quality Assurance

Pharmaceutical Manufacturing

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