CS Admin Specialist

Ryanair Ltd.; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading European airline is looking for a CS Admin Specialist to support claims management in Madrid. The role involves coordinating customer service matters and requires fluency in English. The ideal candidate has strong Microsoft Office skills, is detail-oriented, and can work under pressure. A hybrid working model is offered, allowing up to three days of remote work per week.

Formación

• Fluency in English, both written and spoken.
• Good knowledge of Microsoft Office suite.
• Excellent organizational, written, and verbal communication skills.
• Energetic and enthusiastic individual looking to thrive in an expanding company.
• Detail orientated; ability to complete large volume of work quickly.

Responsabilidades

• Support the management and coordination of claims across jurisdictions.
• Respond to written correspondence per service levels.
• Understand and interpret claims and correspondence.
• Work to weekly deadlines in a dynamic environment.
• Liaise with lawyers and communicate management on issues.

Conocimientos

Fluency in English

Knowledge of a second European language

Microsoft Office proficiency

Organizational skills

Verbal communication skills

Ability to work under pressure

Attention to detail

Descripción del empleo

Ryanair are currently recruiting for a CS Admin Specialist to join Europe’s Largest Airline Group!

This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.

The Role:

• At Ryanair, our significant growth has led to more support and advice being sought from our Customer Service team. We are currently recruiting for an enthusiastic CS Admin Support Specialist to support the management, coordination, and processing of claims across several jurisdictions in the Ryanair network. ]
• This is a great opportunity to be part of a busy Customer Service team at Europe’s number one airline in a fast-paced multicultural environment. The position will be based at our inner-city office in Madrid.
• Duties:
• Supporting the CS team handling EU261 & Montreal Convention claims and other consumer matters.
• Responsibility for responding to written correspondence in line with the Customer Service Department’s service levels and procedures.
• Understand and interpret claims and different kind of correspondence.
• Working to weekly deadlines in a dynamic environment.
• Liaising with lawyers on a regular basis.
• Reporting and communicating to management on problems which arise and suggest solutions on how to overcome them.
• Keeping records, databases and systems maintained up to date and ensure the timely payment of financial settlements.
• Occasional ad hoc duties will be required to support the team.

Requirements

• Fluency in English, both written and spoken, and another European language would be an advantage.
• Good knowledge of Microsoft Office suite.
• Excellent organisational, written, and verbal communication skills.
• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure.
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company.
• Ability to work independently and as part of a team.
• Detail orientated; ability to complete large volume of work quickly.
• Previous experience in a similar Customer Service role would be a distinct advantage.
• We promote innovation, all our teams are Agile and several PoCs of new technologies or innovative ideas are launched every week.
• A competitive but flexible technical career plan
• We believe in an hybrid working model, you can work up to three days per week remote, but you are also going to enjoy the excellent work environment at our modern offices in the heart of Madrid.