Contract Logistics Manager

Crane Worldwide Logistics; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading logistics provider in Madrid seeks a Contract Logistics Manager to oversee multiple site operations ensuring quality service and client satisfaction. The role involves managing budgets, developing quality processes, and training staff. Ideal candidates will have 8-10 years in contract logistics and excellent communication skills. A Bachelor's degree is preferred, along with a strong focus on client relations and continuous improvement in logistics operations.

Formación

• 8-10+ years of experience in contract logistics, warehousing, or distribution.
• Ability to analyze and interpret complex regulations.
• Experience managing financial aspects of operations.

Responsabilidades

• Lead and manage site operations ensuring service quality and compliance.
• Drive continuous improvement through operational processes.
• Train and develop staff to peak performance.

Conocimientos

Excellent written and verbal communication skills

Strong client facing skills

Analytical and problem-solving abilities

Organizational skills

Proficiency in Microsoft Office

Entrepreneurial mindset

Educación

Bachelor's Degree

Herramientas

CRM software

Descripción del empleo

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Contract Logistics Manager will be accountable for leading, directing and managing multiple site operations to ensure consistent high level service quality and client satisfaction, profitable cost efficient operations, and compliance with company policies and procedures and other

regulatory guidelines.

Also responsible for driving continuous improvement through operational areas. Will manage and coordinate all quality and inspection processes within our service center. Reviews operating budgets for revenues and expenses and monitors compliance to contracts.

Essential Job Functions :

Lead, direct and manage site operations to ensure that the operations staff

executes service agreements at, or above the client's standards.

Maximize profitability through superior client service, effective and prompt

communications and follow-up on all pending matters with the client.

Make suggestions, identify opportunities and show initiative for process

improvement

Develops and validates quality processes and ensures compliance with client

requirements

Assess current processes and standard work flows to identify process improvement opportunities, utilizing organizational, analytical, Lean and six sigma problem solving methodologies

Responsible to formulate and update work instructions and procedures of our

inspection, handling and crating operations

Manages, maintains and reviews internal process quality by training, auditing,

observing, monitoring, client feedback and performance measurement

Continuously review quality processes, procedures and capabilities in order to

sustain the most cost effective and efficient methods for meeting quality

requirements

Plan and monitor daily staffing schedules, and adjusts accordingly to ensure

adequate staffing levels that support operational demands and business

objectives.

Manage revenue and expenses to budget constraints.

Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities

Ability to manage the financial aspects of the department (purchasing, budget

preparation and review, financial reporting and monitoring expenses).

Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements :

Position may require extended periods of sitting, computer use, standing and walking.

Some light lifting may be required in some instances

Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components

Vision abilities required by this job include close vision and the ability to adjust focus

Walking within the warehouse and inspecting freight.

Other Skills and Abilities :

Excellent written and verbal communication skills with attention to detail and prioritization required.

Strong client facing skills and effective selling to an executive owner and / or decision maker with a consultative approach.

Strong entrepreneurial experience and goal-driven focus.

Ability to analyze and interpret highly complex regulations and procedures

Ability to work in a fast-paced environment and at times under high pressure

Ability to plan, organize and manage multiple projects and set priorities.

Dependable, follows instructions and responds to management direction but can work independently.

Ability to effectively present information and respond to questions from groups of clients and employees.

Advanced proficiency in Microsoft Office and CRM software.

Education and Experience :

~ Bachelor’s Degree preferred.

~8 -10 or more years contract logistics / national warehousing and distribution related experience required.