Complaints Manager - NHS

TailorDoc; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A healthcare management company based in Madrid is looking for a full-time Patient Journey Coordinator to streamline and enhance patient experiences. The role involves coordinating with various stakeholders and ensuring operational excellence through methodical processes. Ideal candidates should have a background in healthcare or business administration, fluency in digital tools, and be bilingual in Spanish and English. This position offers flexibility and the opportunity to shape key operational processes.

Servicios

Flexibility

Autonomy

Formación

• Education in healthcare management, hospitality or business administration.
• Fluency in digital tools such as Google and Microsoft Office.
• Native Spanish and fluent or native-level English required.

Responsabilidades

• Coordinate the full patient journey from arrival to recovery.
• Liaise with hospitals, surgeons, physiotherapists and partners.
• Ensure all patient information and logistics are accurately reflected.
• Design and maintain operational standards.
• Work with tech and creative teams to turn insights into materials.

Conocimientos

Fluency in digital tools

Native Spanish

Fluent or native-level English

Educación

Education in healthcare management, hospitality or business administration

Herramientas

Google

Pipedrive

AI solutions

Microsoft Office

Descripción del empleo

world-class orthopaedic treatment in Spain, combining top medical care with a deeply human experience.

We plan everything : the hospital, the surgeon, the rehab centre, the transfers, the follow-up —

TailorDoc is profitable, growing every month, and entering a new stage : building the systems,

You’ll coordinate every part of the journey — airport, hospital, rehab, return home — while also shaping how we work : our methods, tools, checklists, guides and patient materials.

It’s a hands‑on role with strategic depth : you’ll be close to the people, but also helping design the processes that make excellence repeatable.

Responsibilities

• Coordinate the full patient journey from arrival to recovery.
• Liaise with hospitals, surgeons, physiotherapists and partners to keep every step aligned.
• Ensure all patient information, logistics and updates are accurately reflected in our systems.
• Design, refine and maintain operational standards — from daily workflows to welcome materials.
• Work with the tech and creative teams to turn insights into scalable, digital and physical materials.

Qualifications

• Education in healthcare management, hospitality or business administration.
• Fluency in digital tools (Google, Pipedrive, AI solutions, Microsoft Office, etc…).
• Native Spanish and fluent or native-level English.

A meaningful, profitable and fast‑growing project improving lives every week.

A full‑time position in Valencia, with flexibility and autonomy.

Every stage runs smoothly — not by luck, but by your method.