Collections Specialist

Gartner; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading consulting firm in Barcelona is seeking a collections specialist to manage client payments and support sales processes. The ideal candidate will have a High School diploma and at least three years of experience in customer service or collections, with fluency in French and English required. This role emphasizes communication skills and analytical abilities, as you will interact with diverse clients and collaborate with internal teams. Join us to contribute to our success in a positive and inclusive atmosphere.

Servicios

World-class benefits

Highly competitive compensation

Performance-based rewards

Flexible work environment

Formación

• 3 or more years of related office experience in Customer Service, Collections, or Sales Support.
• Ability to communicate effectively with various audiences across cultures.

Responsabilidades

• Initiate contact with clients to ensure service payments.
• Evaluate client credit history and prepare sales agreements.
• Start collections process using iCollections.
• Maintain communication with teams to validate outstanding balances.

Conocimientos

Oral communication skills in French

Written communication skills in English

Customer service skills

Time management skills

Analytical skills

Problem-solving skills

Attention to detail

Interpersonal skills

Ability to work in a fast-paced environment

Educación

High School Diploma

Associate's Degree or equivalent work experience

Herramientas

Microsoft Software

Oracle

CRM systems

Descripción del empleo

About this role:

Initiate contact with the Client to ensure the Client pays for services within the terms of the contract. Evaluate Client’s credit history to review, approve, recommend terms for new business or expand to sales, management, outside counsel if delinquent. Support sales when client dispute invoices or requires supporting documentation/ preparation of a statement. Maintain collections history in Oracle – iCollections.

What you’ll do:

• Understand and adhere to all corporate guidelines for pricing, legal, product, Gold Notes, SOX and country specific laws.
• Evaluate credit history, review and help prepare Sales Agreements with Sales for non-standard terms before presenting to Client; provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to Client.
• Start collections process through iCollections automating collections workflows and combining collection efforts via phone and email to the Client.
• Coordinate with the GEMS and the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications.
• Identify Client issues early and elevate to management and sales.
• Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.
• Meet and exceed all monthly and quarterly targets.
• Electronically invoice and collect through Client's web portals.
• Preparation of credit memos and accurate coding depending upon the nature of the credit.
• Provide monthly reports to management and Sales on all balances >$10K, 60 days + delinquent.

What you’ll need:

• High School Diploma required; Associate's Degree or equivalent work experience preferred.
• 3 or more years of related office experience in one of the following areas: Customer Service, Collections, Sales Support.
• Proficient in all Microsoft Software. Oracle and a CRM system knowledge a plus.
• Excellent oral and written communication skills both in French and English.
• Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization.
• Effective listening skills.
• Excellent customer service skills.
• Strong initiative.
• Ability to work in a fast paced, high pressure environment.
• Excellent time management skills and ability to meet tight deadlines.
• Strong analytical and problem solving skills.
• Attention to detail.
• Ability to adapt to a constantly changing environment.
• Strong interpersonal skills.
• Strong team player.
• Ability to build strong internal/external business partnerships.

Who you are:

• Motivated, high-potential performer, with demonstrated ability to influence and lead.
• Strong communicator with excellent interpersonal skills.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Teachable and embracing of best practices and feedback as a means of continuous improvement.
• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges.

What we offer:

• An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values.
• Limitless growth. We work with you to help you meet your goals and advance within the company.
• Encouragement to be innovative and challenge status quo.
• Exposure to industry leading training and development.
• Performance based recognition and rewards.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Equal Opportunity Statement

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