Collaborative IT Support Specialist

beBeeCollaborative; España; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A technology company in Spain is seeking a Dedicated Collaborative IT Support Specialist to ensure seamless collaboration across Microsoft platforms. Responsibilities include managing messaging services, administering Microsoft Teams, and ensuring compliance with cybersecurity standards. Ideal candidates should have proven IT support experience and strong analytical skills. This position offers competitive salary and opportunities for professional growth.

Servicios

Competitive salary

Professional growth opportunities

Formación

• Proven experience in IT support.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.

Responsabilidades

• Administer messaging services including Exchange Online.
• Manage Microsoft Teams environment and user support.
• Ensure compliance with cybersecurity standards.

Conocimientos

IT support experience

Microsoft platform knowledge

Analytical skills

Problem-solving skills

Communication skills

Descripción del empleo

Overview

We are seeking a dedicated and proactive Collaborative IT Support Specialist to join our organization. As a key member of the team, you will be responsible for ensuring seamless collaboration across various Microsoft platforms.

Job Description

• Administer messaging services including Exchange Online and on-premise mail relay servers.
• Manage mailbox creation, distribution list management, and quota settings.
• Monitor mail flow, server health, and transport rules.

Key Responsibilities

• Messaging Services (Exchange Online & On-Premise): Manage messaging services, ensure smooth communication and resolve issues in a timely manner.
• Microsoft OneDrive: Administer OneDrive services, provide user support, and manage incidents and service requests.
• Microsoft Teams & Enterprise Voice: Administer Teams environment, manage Teams obsolescence, and provide incident and request support.
• Copilot Integration & Enablement: Support deployment and configuration of Microsoft Copilot features, collaborate with business units, and monitor performance and user feedback.
• Licensing & Capacity Management: Manage M365 licensing, perform regular license cleanup and capacity reviews, and escalate license availability issues.
• Monitoring & Reporting: Monitor service health, generate KPI reports, and provide dashboards and insights to IT Operations and Governance teams.
• Security & Compliance: Ensure secure communication channels, implement multi-factor authentication, and comply with customer Cybersecurity Charter and data protection standards.

Benefits

You will have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Requirements

• Proven experience in IT support, preferably with a focus on Microsoft platforms.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.