CO On-Road Svc Lead - 6 months contract, Central Operations

Amazon; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading e-commerce firm is seeking a Lead for its On-Road Services in Madrid for a Fixed Term Contract of 6 months. The role involves driving process improvements, managing daily escalations, and collaborating with various stakeholders. Ideal candidates will have experience in analytical tasks, be proficient in MS Office, and possess advanced English proficiency. This role is office-based with set work schedules and rotating rest days, aiming to support ongoing and upcoming projects.

Formación

• Experience in analytical tasks or projects working with data.
• Advanced verbal and written English (C1 level).

Responsabilidades

• Manage daily escalations and support CO processes.
• Drive process improvements and analyze deviations.
• Collaborate with department managers on key projects.

Conocimientos

MS Office suite proficiency

Advanced English proficiency

Analytical skills

Herramientas

SQL

Python

Descripción del empleo

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION

EUCO On-Road Services is looking for a Lead to support in ongoing and upcoming projects. This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create process solutions.

The successful candidate should be able to communicate efficiently with different stakeholders, since it will require a proactive written and verbal communication with other departments and external stakeholders.

The position offers fixed work schedules (morning, afternoon, night or central shift), with rotating rest days throughout the week.

This role is a Fixed Term Contract for 6 months.

Key job responsibilities

• Be an active player on daily escalations
• Support different CO processes (metrics deep dive and projects)
• Identify root causes of deviation, via cause and effect analysis
• Drive process improvements and develop team members' ability to keep pace with our rapid growth, while motivating others
• Review and analyze deviations data, followed by development of corresponding action plans to reduce future deviations
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any processes that are impacting the quality performance
• Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements

A day in the life

This position is office-based and a Fixed Term Contract for 6 months.

BASIC QUALIFICATIONS

• Relevant experience working with the MS Office suite (Word, Excel, Outlook)
• Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR)
• Relevant experience in an analytical tasks or projects, working with data

PREFERRED QUALIFICATIONS

• Relevant experience in communicating with senior stakeholders and leadership
• Previous experience within transportation or logistics
• Working experience on programming and coding languages (SQL or Python).

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