CO On-Road Svc Lead - 6 months contract, Central Operations

Amazon; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technology company in Barcelona is seeking an On-Road Services Lead on a 6-month fixed-term contract. You will engage with stakeholders, manage escalations, and drive process improvements in a dynamic environment. The ideal candidate has experience in data analysis, logistics, and communicates effectively in English. Join us to make history and solve complex challenges in a fast-paced setting.

Formación

• Relevant experience working with the MS Office suite.
• Advanced proficiency in verbal and written English (C1 CEFR).
• Experience in analytical tasks or projects involving data.
• Ability to communicate with senior stakeholders.
• Experience in transportation or logistics.
• Working experience in programming/coding languages.

Responsabilidades

• Actively manage daily escalations.
• Support CO processes and projects.
• Identify root causes of deviations.
• Drive process improvements.
• Review and analyze deviations data.
• Collaborate with department managers on projects.

Conocimientos

Communication skills

Analytical skills

Proficiency in SQL or Python

Proficiency in MS Office suite

Advanced English (C1)

Descripción del empleo

CO On-Road Svc Lead - 6 months contract, Central Operations

EUCO On-Road Services is looking for a Lead to support in ongoing and upcoming projects. This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create process solutions.

The successful candidate should be able to communicate efficiently with different stakeholders, since it will require a proactive written and verbal communication with other departments and external stakeholders.

The position offers fixed work schedules (morning, afternoon, night or central shift), with rotating rest days throughout the week.

This role is a Fixed Term Contract for 6 months.

Key job responsibilities

• Be an active player on daily escalations.
• Support different CO processes (metrics deep dive and projects).
• Identify root causes of deviation, via cause and effect analysis.
• Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others.
• Review and analyze deviations data, followed by development of corresponding action plans to reduce future deviations.
• Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any processes that are impacting the quality performance.
• Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements.

A day in the life

This position is office-based and a Fixed Term Contract for 6 months.

Qualifications

• Relevant experience working with the MS Office suite (Word, Excel, Outlook).
• Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR).
• Relevant experience in an analytical tasks or projects, working with data.
• Relevant experience in communicating with senior stakeholders and leadership.
• Previous experience within transportation or logistics.
• Working experience on programming and coding languages (SQL or Python).

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