Client Director

QBE; Madrid; Presencial; EUR 90.000 - 110.000; Jornada completa

Descripción de la vacante

A global insurance company in Madrid is looking for a Client Director to develop a quality client pipeline and maintain key accounts. The successful candidate will manage client relationships to ensure satisfaction while identifying opportunities for growth. Strong experience in the insurance industry and a proven track record in client management are essential. The role offers competitive benefits, promoting a flexible and inclusive work environment. If you have a passion for client success, apply now.

Servicios

Flexible working environment

Diversity and inclusion initiatives

Wellbeing initiatives and benefits

Formación

• Significant exposure to the insurance industry as a client manager.
• Strong track record in managing strategic client relationships.
• Significant contact network of client risk managers.

Responsabilidades

• Act as the main point of contact for clients across all business areas.
• Collaborate with the Distribution team to drive client retention.
• Monitor and enhance client satisfaction using annual VOC surveys.
• Identify and pursue opportunities for cross-selling and upselling.
• Manage and prioritize top clients and large accounts.
• Ensure compliance with legal regulatory frameworks.

Conocimientos

Business Transformation Coaching for success

Conflict Resolution

Cost-Benefit Analysis (CBA)

Critical Thinking

Financial Products

Influencing Intentional collaboration

Managing performance

Navigating ambiguity

Presenting with Impact

Research Analysis

Risk Management

Stakeholder Management

Team Management

Descripción del empleo

Primary Details

Time Type : Full time

Worker Type : Employee

At QBE our purpose is to enable a more resilient future.

Are you passionate about working for one of the worlds largest insurers that offers excellent opportunities to grow your career and with offices in 28 countries

Leveraging our deep expertise and insights QBE offers commercial personal and specialty products and risk management solutions to help people and businesses manage risks. Today we employ more than 13000 people around the world.

QBE Europe SA / NV is headquartered in Brussel and while we are international in our outlook we are also proudly local in our operations with our Spanish offices in Madrid and Barcelona. Active in both the Lloyds and company market QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

With our comprehensive product offering and underwriting expertise we are able to cover a wide range of business risks helping our clients to identify them and minimise their exposure.

As part of our growth ambition we are creating this new role. If you are looking for to be part of a successful organisation with strong growth ambitions then read on.

Client Director Spain

The opportunity

The purpose of this role is to support the establishment and growth of a Client Solutions Practice across the Division. The role is responsible for developing a quality client pipeline maintaining key client accounts and facilitating sustainable profitable growth.

Your new role

• Act as the main point of contact for clients across all business areas focusing on building and maintaining strong relationships.
• Collaborate closely with the Distribution team to drive client retention and ensure ongoing satisfaction.
• Monitor and enhance client satisfaction using annual Voice of Customer (VOC) surveys to measure and improve service quality.
• Identify and pursue opportunities for cross-selling and upselling maximizing value for both clients and the organization.
• Manage and prioritize top clients and large accounts with criteria to be determined (such as minimum revenue and employee count) ensuring tailored solutions and dedicated support.
• Manage the opportunity pipeline and business to increase density build and structure programme design for clients.
• Engage with the Distribution and Client Engagement team for client acquisition.
• Ensure compliance with legal regulatory frameworks and corporate policies.
• Drive the design and maintenance of marketing and communication frameworks.
• Develop a strong client engagement focus for existing and new clients.
• Keep up to date with industry developments for continuous improvement.
• Provide specialist advice on underwriting programmes and legislation.
• Establish clear accountabilities and authority levels for direct reports to ensure goal delivery.

About you

• Significant exposure to the insurance industry as a client manager either in insurance company or brokerage with an ability to operate across all products.
• Strongtrack recordin managing strategic client relationships at senior Executive & leadership level creating not only positive influence but clear value return to the business.
• Significant contact network of client risk managers whichprovidesthe ability to influence & develop new opportunities.

At QBE we are dedicated to creating an inclusive environment for all employees. Our positions are open to individual with disabilities and we actively promote inclusion and diversity in our workplace.

Why QBE At My Best

At QBE we want our people to feel rewarded and inspired to perform at their best thats why we have created At My Best. Its our connection our way of showing we have your back. We understand that one size doesnt fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Its in the culture of our business our QBE DNA to support our people. Everything we do is underpinned by our QBE DNA.

Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict whats around the corner but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job we have adopted flexible working across the company and welcome this conversation ( more than more than 13000 people working across 27 countries were big enough to make a real impact but small enough to provide a friendly workplace where people are down-to-earth passionate and kind.

To find out more about why you should work for QBE visit our careers website.

At My Best - QBE Benefits

You are more than your work and QBE is more than a workplace which is why we provide you with the benefits support and flexibility to help you concentrate on living your best life personally and professionally.

QBE Awards

Some of the awards QBE are proud to have won been a finalist for and shortlisted for include;

• AXCO Global Insurance Awards 2024 Winner : Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024 : QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner : Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner : Parental Policies Award
• Insurance Post British Insurance Awards 2023 : QBE rated as a 5-Star Employee

You can view all our awards here

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have with organisations such as Stonewall and Working Families and our commitment to the Women in Finance Charter the UN Womens Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page

Accessibility

Here at QBE we are promoting an accessible workplace for all which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy enabling a sustainable and resilient workforce and partnering for growth through innovative sustainable and impactful solutions. For further information regarding QBEs sustainability targets including our net-zero pledges and inclusion of diversity targets and our award-winning impact investment initiative Premiums4Good please visit our Sustainability homepage and read our latest Sustainability Report

What next

What nextIf you have a passion to contribute to QBEs vision of enabling a more resilient future for our customers and the community we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment what if it was yours too

APPLY NOW and lets make it happen!

Skills :

• Business Transformation Coaching for success
• Conflict Resolution
• Cost-Benefit Analysis (CBA)
• Critical Thinking
• Financial Products
• Influencing Intentional collaboration
• Managing performance
• Navigating ambiguity
• Presenting with Impact
• Research Analysis
• Risk Management
• Stakeholder Management
• Team Management

How to Apply :

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Required Experience

Director

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1