Chargebacks Analyst

Flywire; Valencia; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global payments firm in Valencia is seeking a Credit Risk – Chargebacks Analyst to manage chargeback disputes and maintain compliance with regulations. The ideal candidate should have strong analytical, organizational, and communication skills. Responsibilities include recording chargebacks, preparing reports, and collaborating with teams to enhance processes in a dynamic environment.

Servicios

Competitive compensation, including Restricted Stock Units

Employee Stock Purchase Plan (ESPP)

Wellbeing Programs (Mental Health, Wellness)

Competitive time off including FlyBetter Days

Formación

• Relevant experience in financial operations, payments, or chargebacks is beneficial but not required.
• Strong attention to detail and ability to manage multiple priorities.
• Proven English fluency in a global, collaborative environment.

Responsabilidades

• Ensure all daily chargeback tasks are completed accurately and on time.
• Prepare and submit chargeback dispute responses in line with card scheme and regulatory rules.
• Investigate and resolve chargeback-related issues with payment partners.

Conocimientos

Excel

Google Workspace

Analytical skills

Organisational skills

Problem-solving abilities

Communication skills

Attention to detail

Proactive mindset

Educación

Undergraduate degree or interest in financial field

Descripción del empleo

Company Description

Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage – the combination of our next‑gen payments platform, proprietary payment network and vertical specific software – to help our clients get paid, and help their customers pay with ease – no matter where they are in the world.

Flywire is a global payments enablement and software company, founded a decade ago to solve high‑stakes, high‑value payments in education, using modern technology. We’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. With over 1,000+ global FlyMates, representing more than 40 nationalities, and in 14 offices worldwide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity

We’re looking for a Credit Risk – Chargebacks Analyst to join our growing team at Flywire.

In this role, you’ll manage a high and increasing volume of chargeback disputes while ensuring full compliance with regulatory controls and safeguarding requirements. You’ll play a key part in protecting Flywire’s funds and reputation — working collaboratively across teams, maintaining accurate financial records, and continually improving processes to enhance efficiency and accuracy.

What You’ll Do

• Ensure all daily chargeback tasks are completed accurately and on time
• Record new chargebacks in our internal systems
• Prepare and submit chargeback dispute responses in line with card scheme and regulatory rules
• Monitor and reconcile funds movements with partners and clientsMaintain accurate records of chargeback fund balances
• Investigate and resolve chargeback-related issues with payment partners
• Collaborate with cross‑functional teams to resolve queries and improve workflows
• Identify and implement process improvements to increase efficiency and reduce errors
• Prepare regular reports and insights for management

What We’re Looking For

• Relevant experience in financial operations, payments, or chargebacks is beneficial but not required
• An undergraduate degree or interest in the financial field is what matters most
• Strong Excel and Google Workspace skills
• Excellent analytical, organisational, and problem‑solving abilities
• Strong attention to detail and ability to manage multiple priorities
• Clear and effective communication skills, both verbal and written
• Proven English fluency in a global, collaborative environment
• Proactive mindset with curiosity to learn and improve processes continuously
• Passion for helping customers and contributing to a positive team environment

What We Offer

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start – Our immersive Global Induction Program
• Dynamic & Global Team (collaboration virtually and in person)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in
• Digital Disconnect Days
• Great Talent & Development Programs

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go‑to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, diversity and inclusion are at the core of our people agenda, and we’re excited to watch our unique culture evolve with each new hire.