Bilingual Support Specialist (Spanish/English) - Hybrid

Essence Coaching Group; Madrid; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading customer service firm is seeking a Customer Support Representative fluent in Spanish and English to provide exceptional technical support. The role involves managing customer queries across various platforms while ensuring satisfaction. Ideal candidates will have 1–2 years of experience and strong problem-solving skills. The position offers a gross salary of 1700 EUR monthly and the potential for a hybrid work model after performance review.

Servicios

Structured onboarding

Ongoing skill development

Relocation assistance

Hybrid work model potential

Formación

• Advanced proficiency in both Spanish and English required.
• 1–2 years of experience in customer support or a BPO environment.
• Strong customer-first mindset with excellent communication skills.

Responsabilidades

• Handle customer inquiries via phone, email, chat, and web forms.
• Troubleshoot technical issues and assist customers with purchases.
• Ensure every customer feels supported and valued.

Conocimientos

Spanish C1

English C1

Customer Service

Problem Solving

Communication Skills

Descripción del empleo

A leading customer service firm is seeking a Customer Support Representative fluent in Spanish and English to provide exceptional technical support. The role involves managing customer queries across various platforms while ensuring satisfaction. Ideal candidates will have 1–2 years of experience and strong problem-solving skills. The position offers a gross salary of 1700 EUR monthly and the potential for a hybrid work model after performance review.