Bell Attendant - Four Seasons Resort Mallorca at Formentor

Four Seasons Hotels and Resorts; Islas Baleares; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Spain is looking for a Bell Attendant to create positive first impressions for guests. This role involves welcoming guests, assisting with luggage, and providing personalized service. Ideal candidates will have excellent communication skills, a positive attitude, and the physical ability to handle guest interactions efficiently. This position offers a competitive salary and extensive benefits, as well as opportunities for training and professional development.

Servicios

Competitive salary

Comprehensive benefits package

Complimentary accommodation at other locations

Complimentary meals for employees

Discounts at hotel restaurants

Accommodation and transportation options

Formación

• Must have reading, writing, and oral proficiency in English.
• Warm welcoming smile and a positive attitude are essential.
• Must work flexible schedules including weekends and holidays.

Responsabilidades

• Greet guests and assist with luggage handling.
• Provide guests with directions and information about the city.
• Maintain a high level of cleanliness at the hotel entrance.

Conocimientos

Excellent communication skills

Interpersonal skills

Attention to detail

Ability to multitask

Physical stamina

Educación

High school education or equivalent experience

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

Four Seasons Resort Mallorca at Formentor is perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape. The resort opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About The Role

The Bell Attendant is responsible for creating a positive first and last impression for hotel guests by providing a warm welcome, assisting with luggage handling, and offering attentive and personalized service throughout the arrival and departure experience. As a key part of the front‑of‑house team, the Bellboy plays a vital role in ensuring guest satisfaction and supporting seamless operations in the lobby area.

What You Will Do

• Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel.
• Assists guests descending from cars and issues appropriate valet parking tickets to guests who want cars parked.
• Gives verbal greetings to guests arriving or departing on foot.
• Opens hotel doors for all guests.
• Escorts guests to their rooms, delivering their luggage upon check‑in and picks up luggage from rooms upon departure.
• Unloads guest luggage from cars, tags it, and issues claim tickets to guests.
• Loads guest luggage to cars upon their departure.
• Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions.
• Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists customers with inquiries regarding hotel services, hours of operation, key hotel personnel, in‑house events, etc.
• Greets all guests passing through the front door and offers assistance if needed.
• Maintains a high level of cleanliness on the driveway and hotel entrance.
• Works harmoniously and professionally with co‑workers and supervisors.
• Projects an image of friendliness, professionalism, and willingness to provide personalized services to guests.
• Works closely with the front office and keeps the front desk informed of any guest problems, special requests, complaints, etc.
• Manages luggage carts, heavy, and awkward crates around the hotel.
• Reports deficiencies noted in guest rooms and on guest floors to the front desk staff.
• Responds appropriately in any hotel emergency or safety situation.
• Performs other tasks or projects as assigned by hotel management and staff.

What You Bring

• Reading, writing, and oral proficiency in English; excellent communication skills are essential.
• Excellent personal presentation and interpersonal skills; a warm welcoming smile, a positive attitude, and knowledge of the local area are ideal.
• Ability to prioritize, multi‑task, and maintain high attention to detail.
• Ability to work a flexible schedule, including days, nights, overnight, weekends, and holidays.
• Physical stamina to stand for 8 hours per shift and the ability to lift and push as required.
• High school education or equivalent experience is required.

Work Experience

2 Years

Degree

Professional / Technician

Languages

Spanish / English (High language ability)

What We Offer

• Competitive salary and comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• Discounts at our hotel restaurants and on local services.
• Possibility of accommodation and transportation to work at a reduced cost.

Schedule & Hours

Seasonal contract, full time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings, and weekends).