Associate Account Manager - Small & Medium Business, French speaker

Jordan martorell s.l.; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join a leading company in the travel industry as an Account Manager, responsible for growing a portfolio by managing accounts, analyzing performance, and executing strategies. This role offers growth opportunities and the chance to work in a vibrant, inclusive environment, contributing to the future of travel. With comprehensive benefits, your career path will be rewarded while you engage with partners across regions and make impactful decisions.

Servicios

Travel perks

Generous time off

Flexible work model

Career development resources

Formación

• 2+ years experience with Bachelor's degree or 0-2 years with Master's.
• Experience in portfolio and relationship management.
• Strong proficiency in English and French.

Responsabilidades

• Manage existing accounts and deepen partnerships.
• Execute account strategies and share best practices.
• Analyze business performance and recommend products/services.

Conocimientos

Proficiency in English

Proficiency in French

Effective communication skills

Sales techniques

Portfolio management

Relationship management

Upselling

Cross-selling

Educación

Bachelor's degree

Master's degree or equivalent experience

Descripción del empleo

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated, and we know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Role Summary

The Account Manager grows a segment of the portfolio by managing existing accounts or deepening partnerships. This role involves managing accounts primarily from France and newly acquired integrated partners, analyzing business and operational performance for opportunities, and handling service delivery. The role also includes executing account strategies and sharing best practices across teams and regions.

Experience & Education

• 2+ years for Bachelor's degree, 0-2 years for Master's degree
• Bachelor's or Master's degree or equivalent experience

Functional/Technical Skills

• Proficiency in English and French (written and oral)
• Effective communication skills
• Proficiency in sales techniques
• Experience in portfolio management, relationship management, upselling, and cross-selling

Role Expectations

• Build relationships with customer account teams and key decision makers
• Create opportunities through meetings and exploratory discussions
• Understand and report on customer business issues
• Recommend products and services to meet customer needs
• Understand how the department operates within the larger organization
• Demonstrate awareness of policies, trends, and competitor activities
• Analyze financial impacts and document business cases for change
• Learn contract negotiation processes and handle contractual arrangements
• Engage stakeholders in decision-making and close deals effectively
• Develop knowledge of products, technologies, and competitors
• Maintain ongoing relationships with colleagues and customers
• Understand customer industries and market dynamics
• Attend customer meetings to understand needs and expectations
• Assess performance metrics and develop value propositions

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability or health condition, please contact our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named a Best Place to Work on Glassdoor in 2024 and recognized by Forbes, TIME, Disability:IN, and others for our culture.

Our brands include: Brand Expedia, Hotels.com, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. All rights reserved. Trademarks are property of their respective owners. CST: 2029030-50

Employment offers will always come from Expedia Group’s Talent Acquisition team. Be cautious of scams and never share sensitive information unless you are sure of the recipient. Our official domain is @expediagroup.com, and the careers site is careers.expediagroup.com/jobs.

We are committed to an inclusive, diverse workforce. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, national origin, disability, or age.