Assistant Casino Manager

Royal Caribbean Group; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in the cruise industry seeks a Casino Supervisor to lead operations at their casino in Madrid. The position requires a strong background in guest relations and compliance management, with a focus on financial oversight and team performance. Successful candidates will join an established team and contribute to an exciting and dynamic environment in the hospitality sector.

Formación

• Minimum one-year experience as a Senior Casino Supervisor; shipboard experience preferred.
• One to two years of supervisory experience in a casino or similar setting.
• Satisfactory completion of Gaming Board approved dealer school.

Responsabilidades

• Manage day-to-day casino operations and performance of staff.
• Ensure compliance with gaming rules and maintain guest relations.
• Oversee financial aspects of the casino, including expense reduction and revenue growth.

Conocimientos

Guest relations

Financial management

Customer service principles

Gaming compliance

Educación

Bachelor’s degree in hospitality management

Bachelor’s degree in business administration

Herramientas

Excel

Word

Descripción del empleo

In conjunction with the Casino Manager, the Casino Supervisor leads and manages the casino operations, including:

• Day-to-day operational activities
• Guest relations
• Maintaining compliance with all gaming rules as per SQM
• Directing the performance management of the casino staff

Hiring Requirements :

• Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings (shipboard experience preferred)
• One to two years of progressive supervisory experience in a casino setting, such as resorts, cruise lines, or hotels
• Ability to make sound judgments regarding rules and regulations
• Ability to observe payout accuracy, dealer behavior, and related activities
• Satisfactory completion of Gaming Board / Commission approved dealer school
• Ability to manage financial aspects of the casino, including expense reduction, revenue growth, and headcount management
• Knowledge of customer service principles, quality standards, and customer satisfaction techniques
• Understanding of human resources policies and practices, including managing international staff and disciplinary processes
• Proficiency with computers and software such as Excel and Word
• Bachelor’s degree in hospitality management, business administration, or a related field from an accredited institution or equivalent

This job is located in Madrid, Community of Madrid, Spain.