After Sales & Service Executive

Uplift People Consulting; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

An innovative consulting firm is looking for an After Sales & Service Executive in Barcelona. Responsibilities include managing customer interactions, processing transactions through the ERP system, and providing exceptional service support in the printing industry. The ideal candidate is a recent graduate or has up to 3 years of experience, possesses a relevant degree, and is fluent in Spanish and English. Full-time position available.

Formación

• University degree in a relevant field.
• 0-3 years of experience, fresh graduates welcome.
• Experience in the printing industry preferred.

Responsabilidades

• Manage customer emails and queries.
• Process transactions through ERP system.
• Provide exceptional customer service.
• Prepare monthly reports for business analytics.

Conocimientos

Fluent Spanish

Fluent English

Strong negotiation skills

Proficiency in digital tools

Proficiency in Microsoft Excel

Educación

University degree in Industrial or Mechanical or Electrical or related degree

Herramientas

ERP system

Microsoft Office

Descripción del empleo

About Uplift

Uplift is a dynamic agency specializing in global talent search covering EMEA LATAM USA and APAC. With successful placements in 52 countries we combine speed and cutting‑edge technology to source top executive and mid‑senior talent across various functions. Our innovative approach integrates global networks AI and advanced recruitment tools. Beyond recruitment we engage with our audience through our podcast newsletter and webinars ensuring we stay at the forefront of talent acquisition and global HR trends.

About Our Client

Our client is a technology company delivering innovative solutions tailored for businesses in packaging printing and retail industries.

They are looking to hire an After Sales & Service Executive for their operations in Europe. The role is critical in supporting customers across the printing and packaging industry ensuring smooth after‑sales service technical assistance and customer satisfaction.

Location

The After Sales & Service Executive will be based in Barcelona Spain.

JOB DESCRIPTION

Customer Interaction

• Manage customer emails and queries.
• Ensure strong customer follow‑up.
• Prepare quotations.
• Provide exceptional customer service to ensure customer delight.

ERP

• Process transactions accurately and efficiently through ERP system.
• Maintain & update the technical database.

Catalogue

• Assist in building a spare part catalogue for consumables and fast‑rotation spare parts.
• Be involved in building and digitization of knowledge.

Dispatch

• Collaborate with the teams to achieve sales targets by ensuring timely shipping and receiving the goods.

Reports & Analysis

• Prepare monthly reports for business analytics.

General

• Ability to work in a self‑guided manner (particularly in the absence of supervisor) and be a solution‑based thinker.
• Uphold the company’s policies and procedures ensuring compliance with safety and security regulations.

Qualifications / Competencies

• University degree in Industrial or Mechanical or Electrical or related degree.
• Mechatronics knowledge will be appreciated.
• Experience: 0-3 years.
• Fresh graduates are welcome to apply.
• Experience in printing industry will be appreciated.
• Experience of working in Service Division or Remote Support will be appreciated.

Skills

• Fluent Spanish and English.
• Strong negotiation skills.
• Proficiency in digital tools and Microsoft Office in particular Microsoft Excel.

Employment Type

Employment Type: Full Time

Vacancy

Vacancy: 1