Account Specialist-1

TRSS; Madrid; Híbrido; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading information services company is looking for an Account Specialist in Madrid. This role supports account executives and managers to optimize customer operations and sales processes. Candidates should have at least 3 years of experience in account management/sales, strong communication skills, and fluency in English and one additional language. The position offers a hybrid work model and a range of benefits aimed at professional growth and work-life balance.

Servicios

Flexible hybrid work model

Career development opportunities

Comprehensive benefits package

Paid volunteer days

Work-life balance policies

Formación

• 3+ years experience in account management, retention & renewals, sales or a related field.
• Fluency in English and one other language (Spanish, Polish, French, or German).
• Strong organizational skills with the ability to manage multiple tasks and deadlines.

Responsabilidades

• Assist account executives with sales and renewal strategies.
• Manage customer renewals ensuring timely processing.
• Serve as a point of contact for customer inquiries.

Conocimientos

Communication skills

Interpersonal skills

CRM software proficiency

Negotiation skills

Analytical skills

Organizational skills

Cross-functional collaboration

Educación

3+ years experience in account management, sales, or related field

Descripción del empleo

The Account Specialist position plays a critical role in supporting account executives and account managers and ensuring smooth customer operations. Their metrics reflect their efficiency, accuracy and contribution to overall account management success to drive sales, upsells, cross sells and renewals and provide exceptional customer service.

About the Role

In this opportunity you will:

• Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.

• Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.

• Track and manage all customer renewals, ensuring timely and accurate processing.

• Prepare and send out quotes, contracts and other necessary documentation.

• Serve as a point of contact for customers regarding sales, renewal and support inquiries.

• Provide regular updates to the sales team and management on sales, renewal status and performance metrics.

• Communicate with customers regarding upcoming renewals, addressing any questions or concerns.

• Analyze customer data to identify trends and opportunities for improvement.

• Maintain and update customer information in the CRM system.

About You

You're a fit for the role if you have:

• 3+ years experience in account management, retention & renewals, sales or a related field.

• Excellent communication and interpersonal skills.

• Fluency in English as well as in one of these languages is required: Spanish, Polish, French or German.

• Proficiency in CRM software and sales tools, driving utilization of tools and process training.

• Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.

• Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implementing.

• Ability to analyze market data, feedback and sales performance to inform strategies and decisions.

• Strong organizational skills with the ability to manage multiple tasks and deadlines.

• Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from the product portfolio.

• Ability to work effectively with cross-functional teams.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead and thrive in an AI‑enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs and resources for mental, physical and financial wellbeing.

• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social & Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth and transparency. Together with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organisations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government and media. Our products combine highly specialised software and insights to empower professionals with the data, intelligence and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth and transparency. Reuters, part of Thomson Reuters, is a world‑leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.