Underwriter Operations Technician – Outwards Associate

Chubb; Madrid; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading insurance company in Madrid is seeking a Multinational Programs Manager to manage a portfolio and ensure operational excellence. The ideal candidate must be proficient in English and French, with strong customer service and attention to detail skills. Responsibilities include maintaining program details, liaising with brokers, and supporting ongoing projects for improvement. This role offers a 12-month fixed-term contract, flexible working arrangements, and various benefits including a pension plan and health insurance.

Servicios

32 days of vacation a year

2 days working from home + additional flexible days

Life and accident insurance

Meal allowance

Pension plan

Flexible compensation scheme

Formación

• Previous experience in an underwriting support role is a plus.
• Insurance background is preferred.
• Ability to work in a team environment and on own initiative.

Responsabilidades

• Manage an allocated portfolio of Multinational Programs.
• Communicate and build relationships with Underwriters and other staff.
• Manage workloads in accordance with Service Level Agreements.

Conocimientos

Professional language skills in English

Professional language skills in French

Strong customer service skills

Attention to detail

Problem resolution skills

Teamwork abilities

Herramientas

Microsoft Office

Excel

Descripción del empleo

Role purpose:

• Manage an allocated portfolio of Multinational Programs, including instructions to the network, engagement with producing brokers, and program maintenance, demonstrating strong customer knowledge and business partnership & consulting skills.
• Respond to queries from brokers, network partners, and other Chubb offices, utilizing active listening and customer service support skills to ensure effective communication and resolution.
• Support other Chubb offices in managing complex programs handled by the country, including:
• Program maintenance on internal Chubb applications and instructions to the network, ensuring operational excellence.
• Complete reinsurance and premium booking instructions with attention to detail.
• Handle Captive premium tracking and booking instructions, applying records management skills.
• Conduct program tracking activities, such as chasing local policy issuance, following up on reinsurance documentation and booking, and providing reporting, using data analysis and service delivery effectiveness skills.
• Handle booking queries alongside Finance teams, employing troubleshooting skills to resolve issues efficiently.

Responsibilities:

• Communicate and build relationships with Underwriters, overseas offices, and other Chubb staff, functioning as a trusted advisor and demonstrating strong interpersonal skills.
• Manage workloads in accordance with Service Level Agreements, showcasing time management and multi-tasking and prioritization skills.
• Work within the framework of Chubb ethical and compliance standards, ensuring adherence to quality and service standards.
• Ensure multinational workbooks are prepared, maintained, and completed in accordance with the Global Services Department standards, demonstrating attention to detail and operational excellence.
• Assist with ongoing projects identified throughout the year for improvements to the Global Services Department, contributing to continuous improvement initiatives.
• Perform incidental work that may be required outside the scope of day-to-day work requirements, adapting to changing environments and priorities.

Qualifications

Desired Skills and Experience:

• Professional language skills in English & French is essential.(C2-Native)
• Previous experience in an underwriting support role is a plus.
• Insurance background is preferred.
• Competent in Microsoft Office, especially Excel.
• Strong customer service skills and a customer-centric attitude.
• Strong attention to detail and a desire to deliver and improve quality.
• Problem resolution and decision-making skills.
• Ability to work in a team environment as well as on own initiative.

What we offer in return:

• 12 months of fixed term contract
• 32 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Life and accident insurance
• Meal allowance
• Pension plan
• Flexible compensation scheme
• Wellhub
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.