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Remote Customer Advisor for HBO Max (German Speaker) Turkey-based
We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels c.
This is a remote position, and all necessary equipment will be provided.
- Project: HBO Max
- Contract: Full-Time
- Location: Remote (only residents in Turkey)
- Languages Required: German C1, English B1
- Shifts: Rotating shift schedule (5 days per week)
- Summer Shifts: 10:00-19:00, 13:00-22:00, 16:00-01:00
- Winter Shifts: 11:00-20:00, 14:00-23:00, 17:00-02:00
- Provide customer support through phone, email, chat and social media
- Assist customers with technical issues, account and content inquiries
- Follow internal processes and escalation cases when needed
- Deliver service with empathy, accuracy, and professionalism
- Fluent in German (C1) and English (B1)
- Strong communication, problem-solving and multitasking skills
- Computer literacy
- Turkish ID (must reside in Turkey)
- Online 10-day onboarding training
- Net Salary: 30,000 TL
- Quality Bonus: 10%
- Meal Allowance (Pluxee Card): 4,500 TL
- Private Health Insurance: Maphre ÖSS
Become part of a dynamic, multicultural team supporting one of the worlds leading streaming platformsHBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!
If you're interested, apply or send your CV to dominik.banovcic@cbtalents.org
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