Jobs in Karlsruhe, Germany

Remote across Europe Freelance

Are you looking for a flexible business model a strong focus on quality and a long-term freelance collaboration within a dynamic and people-oriented environment? For an international project we are currently looking for a Freelance Quality & Team Manager to join a high-performing remote team.

In this role you will be responsible for the service quality and professional development of up to 25 freelance customer advisors, providing guidance, coaching and operational leadership.

• Conduct 1:1 coaching sessions and call monitoring to identify strengths and development areas
• Ensure consistently high service quality with a strong focus on customer satisfaction and professional expertise
• Analyse individual training needs and coordinate training activities (communication skills, product knowledge, processes)
• Deliver online workshops and project onboarding sessions using a variety of training methodologies
• Motivate and guide a fully remote team promoting high quality standards
• Act as the first operational point of contact for the team
• Identify process improvement opportunities and report performance and results to the Operations Manager

• Freelance collaboration fully remote across Europe (you can work between 10‑90 hours per week, as you decide)
• Responsibility and autonomy from day one
• A varied and challenging role with real impact on project success
• High level of freedom and opportunity to actively contribute to growth
• International collaborative and performance‑driven environment
• Involvement in projects related to the Future of Work, sustainability and modern work models

• Completed professional training and experience as a Team Leader, Coach or Quality Manager in customer service
• Proven experience in leading and motivating remote teams
• Fluent German and English (written and spoken)
• Strong communication and coaching skills with a constructive and development‑focused approach
• High quality standards, structured working style and strong attention to detail
• Confidence working in cross‑functional and intercultural environments
• Professional, self‑assured attitude with a collaborative mindset

If you are interested in a remote freelance role with responsibility, autonomy and a long‑term perspective, feel free to contact me for more information.

Marco Velenosi