Freelance Quality & Team Manager

Velenosi&Meredith; Remote; EUR 80.000 - 100.000; Teilzeit

Zusammenfassung

A dynamic international company is seeking a Freelance Quality & Team Manager for a remote position across Europe. In this role, you will manage the service quality and professional development of up to 25 freelance customer advisors. The ideal candidate has experience in customer service leadership, is fluent in German and English, and possesses strong communication skills. This freelance role offers autonomy and flexibility with hours varying from 10 to 90 per week, contributing to innovative projects within a collaborative environment.

Leistungen

High level of freedom

Autonomy from day one

Involvement in innovative projects

Qualifikationen

• Experience leading and motivating remote teams.
• Fluent in German and English, both written and spoken.
• Ability to identify training needs and coordinate training activities.

Aufgaben

• Conduct 1:1 coaching sessions and call monitoring.
• Ensure high service quality and customer satisfaction.
• Motivate and guide a fully remote team.
• Identify process improvement opportunities.

Kenntnisse

Coaching skills

Team leadership

Communication skills

Attention to detail

Ausbildung

Professional training as Team Leader, Coach or Quality Manager

Jobbeschreibung

German Freelance Quality & Team Manager

Remote across Europe Freelance

Are you looking for a flexible business model a strong focus on quality and a long-term freelance collaboration within a dynamic and people-oriented environment? For an international project we are currently looking for a Freelance Quality & Team Manager to join a high-performing remote team.

In this role you will be responsible for the service quality and professional development of up to 25 freelance customer advisors, providing guidance, coaching and operational leadership.

Your responsibilities

• Conduct 1:1 coaching sessions and call monitoring to identify strengths and development areas
• Ensure consistently high service quality with a strong focus on customer satisfaction and professional expertise
• Analyse individual training needs and coordinate training activities (communication skills, product knowledge, processes)
• Deliver online workshops and project onboarding sessions using a variety of training methodologies
• Motivate and guide a fully remote team promoting high quality standards
• Act as the first operational point of contact for the team
• Identify process improvement opportunities and report performance and results to the Operations Manager

What is offered

• Freelance collaboration fully remote across Europe (you can work between 10‑90 hours per week, as you decide)
• Responsibility and autonomy from day one
• A varied and challenging role with real impact on project success
• High level of freedom and opportunity to actively contribute to growth
• International collaborative and performance‑driven environment
• Involvement in projects related to the Future of Work, sustainability and modern work models

Requirements

• Completed professional training and experience as a Team Leader, Coach or Quality Manager in customer service
• Proven experience in leading and motivating remote teams
• Fluent German and English (written and spoken)
• Strong communication and coaching skills with a constructive and development‑focused approach
• High quality standards, structured working style and strong attention to detail
• Confidence working in cross‑functional and intercultural environments
• Professional, self‑assured attitude with a collaborative mindset

If you are interested in a remote freelance role with responsibility, autonomy and a long‑term perspective, feel free to contact me for more information.

Marco Velenosi