Jobs in Kaiserslautern, United Kingdom

Help us decarbonize the cement and concrete industry.

alcemy was founded to reduce the massive CO2 footprint of the cement and concrete industry. Concrete is humanitys second most used material by volume and its production is responsible for around 8 of global CO2 emissions .

We are changing this! We leverage machine learning to provide smart production control software to the cement and concrete supply chain to improve efficiency and allow for the production of lowcarbon cement and concrete at large scale. Our software is used 24 / 7 in cement and concrete plants to optimize production and reduce carbon emissions today . We are currently enabling our customers to save more than 100 000 tons of CO2 emissions each year and we aim to save 100 million tons per year in 2030.

What youd be doing :

Customer Value and Success Management

• Act as a strategic partner ensuring customers realize maximum value from our solutions.
• Understand customer goals challenges and success metrics to drive measurable business outcomes .
• Conduct Quarterly Business Reviews (QBRs) and performance reviews to showcase ROI and optimize customer strategies.
• Develop and implement Customer Success Plans to align solutions with customer needs.
• Track and report on key Customer Success KPIs

2. Customer Management

• Build and maintain strong longterm relationships with key stakeholders on all levels (operational personell mid management and Clevel).
• Serve as the primary point of contact for customer engagement and advocacy.
• Drive customer adoption and utilization through proactive engagement and best practices.
• Identify opportunities for upselling and crossselling based on customer needs and behavior.
• Collaborate with Sales and Account Management teams to drive renewals and expansion revenue .

3. Change Management

• Support customers in navigating organizational and process changes when implementing our solutions.
• Provide guidance and best practices to help customers optimize workflows and digital transformation efforts .
• Address resistance to change by ensuring alignment between internal stakeholders and endusers.
• Act as a champion for customer education and training to facilitate smooth adoption.

4. Project & Service Management

• Lead and coordinate customer onboarding and implementation processes to ensure a smooth transition.
• Manage customer expectations timelines and deliverables to ensure a successful rollout .
• Work closely with Sales Product and Engineering teams to handle customer requests efficiently.
• Gather customer feedback and provide insights to internal teams for product improvements and innovation .
• Develop and optimize customer service processes to enhance the overall customer experience.

As a Customer Success Manager at alcemy you have the opportunity to introduce a new AI powered product into an industry that is characterized by long lasting relationships

Requirements

Youd be a great fit if you have :

• Strong social competence and excellent communication skills.
• Experience and understanding of customer management account management and change management for middletier and larger enterprise customers.
• Academic background in material sciences related to concrete geology or concrete construction.
• Minimum of 2 years of practical experience in concrete technology; Ecertificate is a plus.
• Independent and selfreliant work ethic with a passion for innovation.
• Ability to quickly understand complex customer needs and challenges and a strong interest in working closely with customers.
• Strong project management skills with the ability to prioritize and manage multiple projects simultaneously.
• Willingness to travel to Portugal (up to 25 of the time).
• Fluency in both English and Portuguese with strong verbal and written communication skills in business settings.

What we offer :

• A company culture where honesty professionalism and integrity run deep with an open feedback culture and regular 1 : 1 meetings.
• Flat hierarchies efficient decisionmaking processes and an agile company structure.
• Competitive marketrate salary aligned with your experience.
• VSOP equity options vested equally over 4 years (for working 40h a week / full time)
• Work fully remotely within Germany or from our office in the heart of Berlin with flexible working hours.
• Of course free drinks fruit and snacks in the office.
• Regular team activities and team weeks a few times per year.
• Mac or Linux laptop.
• Budget for personal and professional development 1500 / year & 3 days / quarter.
• English is our main language of communication.
• 28 days of vacation per year and an additional day of vacation every 2 years at alcemy.
• Access to the comprehensive mental wellbeing platform that provides access to 1to1 sessions with psychologists group sessions and selfguided tools.
• Access to heynanny flexible childcare and eldercare support with ondemand nannies eldercare services live webinars and oneonone calls for professional guidance.
• Dogfriendly office with specific rules in place as well as dogfree areas for work and relaxation.
• Regular knowledgesharing through our internal masterclasses.

Working at alcemy

• We value transparency and direct feedback and are always open to refactoring how we work together.
• No one is oncall.
• Weve been working hard to get a defined career progression framework in place charting out both technical expert & management tracks.
• We are passionate about helping our customers and always approach them and each other in a supportive and appreciative way.

Diversity Equity & Inclusion (DEI) at alcemy

For the past two years we have been dedicated to enhancing the diversity and inclusivity of our company. We have organized diversity workshops and established a DEI workgroup. By actively collecting feedback educating our team and considering new ideas we have implemented several key improvements :

• Flexible work schedules to help you balance your job with your personal life.
• Access to a comprehensive mental wellbeing platform that provides 1to1 sessions with psychologists group sessions and selfguided tools including sessions with representatives of minorities.
• A diverse team to work with. We have team members across different age profiles ethnicities religions gender identities and orientations.
• No mandatory vacation periods : use your time off for religious holidays special events or however you see fit.
• Collecting feedback from team members during 1 : 1 meetings with team leaders AMA sessions with the founders and through regular engagement surveys.

Were committed to creating a workplace where everyone feels valued and included. Our journey toward diversity equity and inclusion is ongoing and were excited about the progress well make.

Hiring Process

Our hiring process is fully remote and well communicate with you over email and video chat.

• Initial 1 : 1 screening call 30 minutes) with one of our team members
• Complete a takehome task relevant to the actual work youd be doing
• A technical interview 60 minutes)
• A team interview 45 minutes) with 2 of your future team members
• Reference check we contact two references you provide (e.g. former work colleagues)
• Decision

We encourage applicants from diverse backgrounds to apply. We also understand how stressful interviews can be. Let us know if there is anything we can do to improve the process so you can demonstrate your skills. To do so contact Magdalena Milecka at

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1