Jobs in Dusseldorf, Germania

At Building Radar, we’re transforming how construction solution providers identify and engage with new opportunities. With our recent Series A funding, we are scaling rapidly across global markets, and customer success is at the heart of this growth.

As an Enterprise Customer Success Manager, you’ll play a crucial role in driving customer adoption, retention, and expansion among our largest clients. You will partner with enterprise customers to unlock the full value of our AI-powered platform, ensuring their sales teams achieve measurable success. If you're looking for a high-impact role in a fast-scaling environment, this is your opportunity to shape the future of the construction industry while accelerating your own career.

• Strategic Account Management: Own and nurture relationships with our highest-value enterprise customers, ensuring their success and long-term retention.
• Customer Growth & Expansion: Drive upsell and cross-sell opportunities by identifying ways to expand platform adoption within accounts.
• Adoption & Value Realization: Guide customers in best practices to maximize ROI, proactively addressing potential churn risks.
• Customer Advocacy: Serve as the customer’s voice within Building Radar, collaborating with Product, Sales, and Marketing to continuously improve the customer experience.
• Project Management & Implementation: Together with our Head of Customer Success, you will carry out strategic projects, optimize internal processes, and implement new customer success initiatives.
• Stakeholder Management: Build long-term relationships with decision-makers and users, act as a sparring partner for sales managers and C-level customers, and actively support them in the digital transformation of their sales organization.
• Cross-Functional Collaboration: Partner closely with Sales, Product, and Engineering to ensure a seamless customer journey and deliver tailored solutions.
• Customer Insights & Data-Driven Impact: Leverage data and analytics to assess account health, uncover opportunities, and implement engagement strategies that drive measurable results.
• Problem-Solving & Issue Resolution: Act as the main escalation point for enterprise customers, coordinating with internal teams to resolve challenges efficiently.

• Proven Experience: 3+ years in Customer Success, Account Management, Strategic Sales or a similar client-facing role, ideally in a B2B SaaS or technology company.
• Enterprise Customer Expertise: Experience managing large, complex customer accounts with multiple stakeholders, ideally at an international level.
• Sales-Minded & Growth-Oriented: Ability to identify and drive expansion opportunities within existing accounts, contributing to revenue growth.
• Data-Driven & Analytical: Strong ability to interpret customer data, identify trends, and make data-backed decisions.
• Customer-First Mindset: Passionate about delivering value and ensuring customers achieve tangible success with our platform.
• Excellent Communication & Negotiation Skills: Able to engage and influence executive stakeholders with confidence.
• Self-Starter: Comfortable in a fast-paced, high-growth environment where you can take initiative and drive impact.
• Willingness to Travel: Open to regular travel (approx. 2 days every 2 weeks) to meet with key enterprise customers.
• Language Skills: Native or fluent in both German and English.

• High Growth Environment: At Building Radar, you have the opportunity to be part of a growth story with international scale and develop in this high growth environment. You will have the opportunity to have a direct and lasting impact on the future of the construction industry.
• World Wide Vibes: As a member of our team, you will have the opportunity to work with professionals from 15+ countries around the world. Our team is full of motivated, passionate individuals from all walks of life, and we believe that embracing our global diversity will lead to greater creativity and innovation.
• Flexible Work: Remote-friendly work environment and unlimited vacation policy, empowering you to maintain a healthy work-life balance.
• Cool Events: We offer awesome events, like mountain weekends, Oktoberfest visits, breakfasts, offsites, and GoKart races - all designed to make our team bond and have a great time.
• Financial Compensation: We value your work and offer you variable salary components and special bonuses.
• Sport is our Passion: Our in-house fitness studio is an excellent benefit for those looking to stay fit and healthy. As a balance to the work in the office, we offer you a contribution to the membership.
• Development Budget: We understand the importance of supporting our employees' professional growth and development. For that reason, we provide a development budget to all of our employees to help them stay on top of the latest tools and trends in their field.
• You'll Never Walk Alone: To win the hearts and minds of our new team members and make their transitions into their role as smooth as possible, we offer a Buddy program during the onboarding journey.