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German-Speaking Customer Expert Remote from Greece
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German-Speaking Customer Expert Remote from Greece
Job summary
A leading customer service employer in Hannover seeks candidates for a full-time position. The role involves delivering exceptional service, managing customer interactions with empathy, and collaborating with internal teams. Candidates should have excellent German and good English skills, with a preference for experience in premium brands. The company offers competitive salaries, relocation support, and numerous benefits including training and growth opportunities.
Benefits
Qualifications
- Previous experience in service ideally in a premium or luxury brand.
- Ability to handle sensitive cases.
Responsibilities
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call collect and analyze customer feedback.
- Escalate cases when necessary and follow up.
- Show empathy and professionalism in interactions.
- Manage customers and support them.
- Collaborate with internal teams.
- Meet performance targets.
Skills
Education
Tools
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call collect and analyze customer feedback.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction whether written or verbal.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
- Excellent German language skills.
- Very good English communication skills.
- Previous experience in service ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy.
- Familiarity with CRM systems is a plus.
- Bachelors degree preferred.
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process.)
- Competitive monthly salary (14 salaries per year)
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises providing a great working environment with relaxing break areas
Employment Type: Full Time
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.